Dynamic hospitality professional with proven success at Richmond Marriott, excelling in guest service excellence and revenue upselling. Skilled in PMS operations and team coordination. Committed to delivering exceptional guest experiences.
Overview
7
7
years of professional experience
Work History
Rooms Division Intern
Richmond Marriott
Virginia
01.2025 - 01.2026
Housekeeping Supervisor - Led team of 20+ associates, allocated tasks, conducted room inspections, prepared rosters, and evaluated staff performance to ensure high cleanliness standards.
Front Desk Agent - Facilitated check-ins and check-outs, managed reservations using hotel PMS, and upsold room upgrades and amenities totaling over 5000 USD, enhancing guest satisfaction evidenced by 200+ mentions in reviews.
Housekeeping Supervisor Intern
Central Plaza Hotel
Zurich
06.2024 - 12.2024
Breakfast Service and Housekeeping Intern
Hotel Zuri By Fassbind
Zurich
12.2023 - 06.2024
Supervisor
Babita Catering Facility
Chhattisgarh
04.2019 - 03.2022
Education
Master of Science - Hospitality & Tourism Management
Edinburgh Napier University
United Kingdom
08.2024
MBA - Hospitality & Tourism Management
HTMi, Hotel And Tourism Management Institute
Switzerland
01-2024
Manager in Training for Trainers - Hotel Management
HTMi, Hotel And Tourism Management Institute
Switzerland
12-2024
Skills
Housekeeping Breakout
PMS operations
Inventory Management
Front Desk Operations
Reservation management
Room inspection
Personal Information
Date of Birth: 02/15/97
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Timeline
Rooms Division Intern
Richmond Marriott
01.2025 - 01.2026
Housekeeping Supervisor Intern
Central Plaza Hotel
06.2024 - 12.2024
Breakfast Service and Housekeeping Intern
Hotel Zuri By Fassbind
12.2023 - 06.2024
Supervisor
Babita Catering Facility
04.2019 - 03.2022
Master of Science - Hospitality & Tourism Management
Edinburgh Napier University
MBA - Hospitality & Tourism Management
HTMi, Hotel And Tourism Management Institute
Manager in Training for Trainers - Hotel Management