PRABHJOT SINGH
Noida
Summary
Accomplished Head – Administration, Facilities & Travel with 16+ years of experience leading large-scale, multi-location workplace operations, facilities management, corporate travel, procurement, vendor governance, and strategic administration. Experienced in managing annual budgets of up to ₹50 Cr, with a strong track record of delivering sustainable cost savings through strategic sourcing, contract negotiations, vendor rationalisation, process optimisation, and automation. Proven expertise in workplace strategy, policy and SOP development, compliance, risk management, business continuity, and operational transformation. Strong cross-functional leadership capabilities, partnering with senior management, HR, Finance, IT, and business teams to enhance operational efficiency, employee experience, and organisational growth. Proficient in SAP, Oracle, and MS Office, with a strategic focus on resource optimisation, governance, scalability, and sustainable business practices.
Overview
17
17
years of professional experience
Work History
Head – Administration, Facilities & Travel
Zopper
06.2024 - Current
- Provide strategic leadership and end-to-end ownership of Administration, Facilities, Travel, Workplace Operations, Procurement, Vendor Governance, Compliance, and Cafeteria & Food Services across multiple locations.
- Manage annual operating budgets of ₹35–50 Cr, delivering 5–7% cost optimisation through strategic sourcing, contract negotiations, vendor consolidation, and process improvements.
- Drive workplace strategy and infrastructure optimisation, including office expansions, relocations, consolidations, closures, space utilisation, and RTO initiatives.
- Lead 20+ strategic vendors across facilities, travel, transport, security, housekeeping, cafeteria, and workplace services, ensuring SLA/KPI governance, cost control, compliance, and service quality.
- Oversee cafeteria and food services operations, including vendor management, food quality, hygiene standards, menu planning, employee experience, compliance, and cost optimisation.
- Spearhead automation and process transformation, reducing manual effort by approximately 20% while improving efficiency, controls, and turnaround times.
- Establish and govern policies, SOPs, audits, statutory compliance, safety standards, BCP, and risk management frameworks.
- Drive cost and productivity initiatives across real estate, facilities, travel, transport, security, housekeeping, cafeteria, events, and workplace services.
- Partner with CXO Leadership, HR, Finance, IT, Legal, Procurement, and Business teams on strategic initiatives, workplace transformation, and organisational growth.
- Lead high-performing Administration, Facilities, Travel, and Front Office teams, driving accountability, service excellence, and continuous improvement.
Manager / Associate Lead – Administration
CPA Global (Clarivate)
Noida
01.2018 - 01.2024
- Managed 150,000+ sq. ft. of facilities across Pan-India, supporting workplace operations for 3,500+ employees.
- Managed an annual operating budget of ₹35+ Cr, consistently delivering 5–7% year-on-year cost savings through strategic sourcing and operational optimisation.
- Led end-to-end Return-to-Office (RTO) strategy and execution post-COVID, ensuring workplace readiness and seamless employee transition.
- Oversaw transport, corporate travel, security, cafeteria, asset management, housekeeping, and workplace services, ensuring service quality and operational continuity.
- Successfully led and delivered the organisation’s flagship annual event for five consecutive years, managing end-to-end planning, budgeting, vendor partnerships, logistics, client engagement, hospitality, and cross-functional coordination to ensure seamless execution.
- Implemented preventive maintenance programmes, reducing equipment breakdowns by approximately 30% and improving infrastructure reliability.
- Led space planning, office expansions, infrastructure optimisation, vendor audits, and facility improvement initiatives across locations.
- Developed MIS dashboards and management reports, providing leadership visibility into budgets, operational KPIs, vendor performance, and cost-saving initiatives.
- Managed procurement, inventory, and supply planning, ensuring availability, budget compliance, and effective resource utilisation.
- Negotiated and renewed supplier and service contracts, securing improved commercial terms and achieving approximately 10% annual cost reduction across key categories.
Assistant Administration Manager
Protocol Solutions Pvt. Ltd.
07.2015 - 01.2018
- Managed daily administrative, financial, and operational activities.
- Negotiated vendor contracts, resulting in a 5–8% cost reduction.
- Analysed operational processes and recommended improvements to enhance efficiency and reduce costs.
- Handled transport compliance, routing, billing, and reporting.
- Managed imprest, invoice validation, and vendor coordination.
- Conducted employee awareness programmes on safety, compliance, and best practices.
Senior Administration Executive
Intel Mobile Communications India Pvt. Ltd.
12.2011 - 07.2015
- Led end-to-end office setup and infrastructure development.
- Created SOPs & SOWs for Admin, Security, Transport, and Travel.
- Managed vendor onboarding, inventory, and office operations.
- Handled travel bookings, petty cash, and compliance documentation.
Administrative Executive
Delhi Call Center
03.2010 - 06.2011
- Managed employee transport, security coordination, and shift operations.
- Handled travel bookings, logistics, and vendor coordination.
- Ensured compliance with security and workplace protocols.
Education
Bachelor’s - Administration
Delhi University
01.2006
Skills
- Strategic Administration & Multi-Site Facilities Management
- Workplace Strategy & Infrastructure Management
- Corporate Travel & Transport Operations
- Procurement, Vendor & Contract Management
- Budgeting, Forecasting & Cost Optimisation
- Cafeteria, Security & Workplace Services Management
- Policy, SOP & Governance Frameworks
- Compliance, Audits & Risk Management
- Business Continuity Planning (BCP) & Crisis Management
- Space Planning, Office Expansion & RTO Management
- Events, Offsites & Corporate Hospitality Management
- Process Improvement, Automation & Operational Excellence
- Team Leadership & Cross-Functional Stakeholder Management
- MIS, KPI/SLA Management & Leadership Reporting
- Systems: SAP Oracle MS Office
Awards
- Employee of the Year – Facilities Excellence, 2019
- Recognition Award – Successful WFH Implementation, 2020–2021
- Employee of the Year – Excellence Award, 2022
- Recognition Award – Successful Annual Event Execution, 2023
- Cost Optimisation Award – 10% Travel Budget Reduction, FY 24/25
- Budget Optimisation & Cost Excellence Award, FY 25/26
- Milestone Achievement Award – Operational Excellence & Strategic Execution, FY 25/26
Projects
COVID WFH & Business Continuity Program Return to Office (RTO) Execution Space & Seating Management System Implementation
References
Available upon request
Timeline
Head – Administration, Facilities & Travel
Zopper
06.2024 - Current
Manager / Associate Lead – Administration
CPA Global (Clarivate)
01.2018 - 01.2024
Assistant Administration Manager
Protocol Solutions Pvt. Ltd.
07.2015 - 01.2018
Senior Administration Executive
Intel Mobile Communications India Pvt. Ltd.
12.2011 - 07.2015
Administrative Executive
Delhi Call Center
03.2010 - 06.2011
Bachelor’s - Administration
Delhi University