PRABHJYOT SINGH
MEERUT
Summary
Committed and proficient Hotel Management graduate with extensive experience in customer service, social media marketing, and front-office operations. Seasoned Social Media Sales Manager with strong foundation in driving online sales and brand awareness through strategic social media campaigns. Known for leveraging understanding of target audience behavior to optimize content, increase engagement, and improve ROI. Possess robust skills in team leadership, project management, and analytics. Displayed significant contribution in previous roles by enhancing social media presence and consistently exceeding sales targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Social Media & Sales Manager
OM Big Brands
01.2023 - Current
- Managed social media pages
- Created reels and product campaigns
- Increased showroom footfall with video marketing
- Handled customer sales
- Assigned duties and trained sales staff
Customer Service Associate
Amazon UK
NOIDA
01.2022 - 04.2025
- Assisted UK clients via chat and calls.
- Resolved order and delivery issues.
- Maintained high standards of virtual support.
- Remote, 3 months.
- Assisted customers with inquiries and resolved issues effectively.
- Greeted customers and identified their needs.
Intern
Radisson Blu Dwarka, Delhi
Delhi
07.2024 - 11.2024
- Worked in Kitchen, Café, and Front Office departments
- Helped guests with check-in/out
- Maintained professional hospitality standards
- 4 Months
Education
B.Sc. - Hotel Management
IIMT University
Meerut01.2025
12th - Commerce
VIDYA GLOBAL SCHOOL
CBSE01.2020
10TH - CBSE
DELHI PUBLIC SCHOOL
MEERUT04-2018
Skills
- Guest handling and front office operations
- Food and beverage knowledge
- Sales, upselling, and team supervision
- Social media marketing (Instagram, WhatsApp, Canva)
- Complaint handling and customer service
- Online content creation
- MS Word, Excel, PowerPoint
- Reservation and time management
Certification
- IELTS – 6.5 Bands (2021)
- Professional Photography Course – 3 Months
Languages
Hindi, English, Punjabi
Timeline
Intern
Radisson Blu Dwarka, Delhi
07.2024 - 11.2024
Social Media & Sales Manager
OM Big Brands
01.2023 - Current
Customer Service Associate
Amazon UK
01.2022 - 04.2025
B.Sc. - Hotel Management
IIMT University
12th - Commerce
VIDYA GLOBAL SCHOOL
10TH - CBSE
DELHI PUBLIC SCHOOL
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