Volunteering Environment Project
Prabhjyot Kaur
Sustainability Logistics Consultant
New Delhi
Summary
Experienced professional with a strong background in sustainability, logistics, and customer service. Currently working as a Sustainability Logistics Consultant, leading stakeholder engagement and supporting the execution of emissions and sustainability projects across 50+ countries. Previously held roles as Senior Associate, where I managed project scope, communications, and resource planning, and Executive in ocean exports, overseeing import/export operations and customs coordination. Skilled in managing client relationships, resolving disputes, and ensuring seamless operations.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Sustainability Logistics Consultant
Kans Infocomm
06.2023 - Current
- Manage stakeholder engagement across 50+ countries and diverse business segments, providing professional services and support in a dynamic environment.
- Assist in planning, implementation, and delivery of emissions and sustainability projects across various business markets.
- Assist in developing and refining sustainability assessment frameworks, including data improvisation in the application.
- Liaise with project leads, digital team, and other stakeholders to ensure smooth project execution and alignment with project goals.
- Serve as the primary point of contact for all project stakeholders, providing updates and responding to inquiries in a timely manner.
- Develop and implement monitoring and evaluation frameworks to track progress and assess the impact of sustainability initiatives.
- Lead sustainability audits, identifying areas for improvement and implementing strategies that reduced the company's carbon footprint.
Senoir Associate
Coforge
11.2021 - 06.2023
- Collaborated with stakeholders to document project scope, deliverables, goals, risks, blockers, success measures, and estimated resources needed.
- Ensures that projects remain in-scope and meet budgetary, scheduling, and quality requirements.
- Provides project status updates at predetermined time intervals to all stakeholders.
- Communicates routinely to management, customers, project team members, and other stakeholders, actively soliciting and addressing customer and project team feedback.
- Established key project criteria metrics.
Executive Ocean Exports
TeamLease Services Ltd
05.2021 - 10.2021
- Handling all Import & Export Operations process as per company Standard operation procedures (SOPs).
- Coordinate between the clients, customs clearance department & trucking department to ensure receiving containers/shipment in the right time at port supported with the required documents.
- Respond to customers inquiries regarding prices and types of services & how to provide an integrated logistic & freight forwarding services in coordination with the pricing desk.
- Receive clients’ approvals on the services and coordinate with them in case of delay in receiving a booking confirmation.
- Coordinate with the customs clearance department and clients to ensure smooth execution of export operations and timely submission of required documents.
Executive
CMA CGM Shared Service Centre
07.2018 - 02.2020
- Provide support and resolution for customer queries received via telephone e-mail as per defined SLAs and quality parameters.
- Liaised with various internal and external stakeholders to facilitate exchange of information between customers and the organization & to provide resolution to customer queries and requests.
- Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools.
- Manage customer disputes and ensure timely system updates for smooth transaction flow throughout the shipment lifecycle, including post-delivery until empty containers are returned to the carrier.
Front Office Executive
Edwise International
01.2018 - 06.2018
- Answer phone calls and direct them to the appropriate person or department.
- Handle incoming and outgoing correspondence, including emails and letters.
- Handle guest complaints and resolve issues in a timely and efficient manner
- Coordinate with other departments to ensure smooth operations
- Maintain knowledge of company products, services, and policies.
Education
Bachelor of Commerce - Accounting And Finance
Shaheed Dhunichand Kalani College
Mumbai 04.2001 -
Skills
Supply chain management
Project Management
Customer service
Client Relationship Management
Effective communication
Critical thinking
Certification
MITx: Sustainable Supply Chain Management
Interests
Organizing Community Awareness Campaigns on Sustainability
Creative Arts
Reading
Timeline
Sustainability Logistics Consultant
Kans Infocomm
06.2023 - Current
Senoir Associate
Coforge
11.2021 - 06.2023
Executive Ocean Exports
TeamLease Services Ltd
05.2021 - 10.2021
Executive
CMA CGM Shared Service Centre
07.2018 - 02.2020
Front Office Executive
Edwise International
01.2018 - 06.2018
Bachelor of Commerce - Accounting And Finance
Shaheed Dhunichand Kalani College
04.2001 -