Hi, I’m
Prabhleen Kaur
scarborough
Summary
Approx.5 years of experience in customer service Well-versed in working on more than one system at once. Efficient in working with high call volume. Ability to establish priorities, work independently, and proceed with objectives without direct supervision. Solid interpersonal and professional verbal and written communication skills. Positive attitude toward learning. Proven interpersonal skills and motivation to lead others and act as a positive role model in a group. Recognizing and responding effectively to unexpected situations and tight deadlines. Ability to coordinate, multi-task and prioritize tasks as per the need and requirement.
Overview
2024
years of professional experience
Work History
Rai Dispatch
Online Truck Dispatch and Freight Broker Training
Job overview
- Maintains accurate and comprehensive phone call records in physical and electronic databases
- I directed, coordinated, and supervised my team's tasks to ensure that they consistently met the organization's standards
- I can oversee a dispatch board carefully to assess and rank more than 500 calls each day
- Directed inquiries to confirm and address shipper or customer complaints
- Changed schedules and policies, worked with management to create new guidelines, and set new objectives
- Processed and printed invoices, processed orders, generated bulk pick sheets, and made daily shipping logs
- Coordinated schedules that are promptly modified to changing demands and provide the best coverage of the daily workload
- Tracked the flow of documentation and sent information to the right departments
- Facilitated contact to address issues or provide answers between field staff and customers
- Based on need, ordered supplies and distributed resources to staff
Deluxe fish and chips
Supervisor
04.2021 - 01.2024
Job overview
- Company Overview: Moncton
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance
- Motivate team members
- Listen to team members’ feedback
- Recognize high performance and reward accomplishments
- Suggest and organize team-building activities
- Moncton
IO Solutions
02.2023 - 05.2023
Job overview
- Company Overview: Contact Center Inc
- Taking inbound calls and making outbound calls as well
- Solving customer problems and answering all other inquiries
- Generating sales leads that develop into new customers
- Ensuring a positive and professional client service experience
- Directing client complaints or complex queries to relevant departments promptly
- Contact Center Inc
Tim Horton’s
Team member
05.2019 - 03.2021
Job overview
- I am good at bagel bar and I also have a baking experience
- I am so fast to make the drinks and sandwiches
- Served orders to customers at window, counters, and tables
- Prepared and served beverages such as coffee, tea, and fountain drinks
- Accurately measured ingredients required for specific food items
Delta Industries
Accounts Assistant Manager
06.2017 - 07.2018
Job overview
- Company Overview: India
- Performed clerical duties such as filling forms answering phone calls and taking messages
- Created a well-maintained and clean environment for making things go smoothly
- Evaluated data to keep records
- India
Education
Shri Guru Ram Das High Secondary School
Class 12 from Commerce
01.2015
Rai Trucking Dispatch and Freight Broker Specialist
Rai Dispatch Training
01.2024
Conestoga CollegeOntario, ON
Office Administration General
01.2020
Patiala University
Diploma in Accountancy
01.2017
Skills
- MS Word
- MS Excel
- MS PowerPoint
- Strategic planning
- Key account management
- Staff training and development
- New business development
- Customer relationship strategic
- Quick learner
Strengths Skills
- Strategic planning
- Key account management
- Staff training and development
- New business development
- Customer relationship strategic
- Quick learner
Training
Tally Certification, A-tech Computer Training Institute
Languages
English
Timeline
IO Solutions
02.2023 - 05.2023
Supervisor
Deluxe fish and chips
04.2021 - 01.2024
Team member
Tim Horton’s
05.2019 - 03.2021
Accounts Assistant Manager
Delta Industries
06.2017 - 07.2018
Rai Trucking Dispatch and Freight Broker Specialist
Rai Dispatch Training
Conestoga College
Office Administration General
Patiala University
Diploma in Accountancy
Online Truck Dispatch and Freight Broker Training
Rai Dispatch
Shri Guru Ram Das High Secondary School
Class 12 from Commerce
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