Prabhmeet Kaur
Delhi
Summary
Results-driven Key Account Manager with 8.5 years of experience in managing and nurturing high-value client relationships to drive business growth. Proven track record of developing strategic plans, negotiating complex deals, and delivering exceptional customer service. Adept at analyzing market trends, identifying business opportunities, and implementing innovative solutions to enhance client satisfaction and loyalty. Strong communication and interpersonal skills with a focus on collaborative problem-solving and achieving measurable results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
SMARTR Logistics
04.2023 - Current
- Interacting with the clients and addressing & resolving their service-related
- Queries, issues &concerns
- Handling The Team with allocated key clients and doing daily briefing to the
- Team members to new updates and targets
- Strategic planning to improve client results, working with other internal
- Stakeholders dedicated to the same client account to ensure the highest quality
- Of service is being provided
- Map the customer’s journey and identify opportunities to proactively
- Intervene on the client’s behalf
- Building the post-sales relationship with customers
- Regularly taking initiatives to find out gaps and provide feedback/suggestion
Logistics Executive
Urbanic
Gurugram
08.2020 - 03.2023
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Increased efficiency by developing cost-effective rates and reducing order processing costs.
- Directed shipping and receiving of wide range of products daily.
- Collaborated with sales and marketing teams to align logistical support with promotional campaigns, ensuring product availability during peak demand periods.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
Team Leader
Xpressbees Pvt Ltd.
06.2020 - 07.2021
- Handling B2C / D2C Clients
- Monitoring shipment movement - held in Centers and advising further.
- Generating daily MIS for assigned projects
- Team Lead and guidance for account.
- Responsible for providing training to new members specific to company
- Policy, telephone handling skills, handling crucial customers, etc
- Archiving the monthly shipment target
- Attending the Daily weekly Management review meeting
- Monthly Reconciliation
- Proper follow up of Delivery (Fwd,RTO) and pick up with branches
- Movement monitoring, and generating updates
- Share closure of client’s report on daily basis as per the define TAT.
key account Associate
GATI KWE PVT. L
01.2018 - 06.2020
- Handle customer queries, escalation
- Handling last mile work of Snapdeal, Zara (RAD, FAD, UD, RTO, Complaints, MIS)
- Tracking of shipments and providing MIS on
- Keeping an eye on Activities happening in the Region & Participating in the same to
- Enhance Visibility
- To have Harmonious Relationship Management with the Customer and
- Take Proactive steps in Customer Relationship Management
- Participating in Training Programs organized by Company & Training to Team
- Members on Customer Relationship Management, make prosperity
- Reporting to RM and all branches etc
- Handling and replying on mails.
Associate
TCI Express Pvt Ltd.
Haridwar
01.2016 - 07.2017
- Handling over all escalation (Delivery, Reverse, Dispute, social media)
- Archiving the monthly targets with courier partner
- Responsible for providing training to new team members about the handling logistics quires withthe customers
- Responsible for dispute credit notes clearance with finance and logistics partners
- Responsible for operation warehouse discrepancy and disputes
- Responsible for not picked cases and NDR
- Weekly review with courier partner form provisation of performance.
Education
O Level - Computer Networking
Nielit University
Haridwar 12.2018
B.com -
U.O.U Uttarakhand
2017
Skills
- Operations Management
- Report Preparation
- Cross-functional Team Coordination
- Staff Management
- Communication
- Customer relationship
- Team handling
Certification
Best employee in gati
Above & beyond in xpressbees
Star of the month in urbanic
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Assistant Manager
SMARTR Logistics
04.2023 - Current
Logistics Executive
Urbanic
08.2020 - 03.2023
Team Leader
Xpressbees Pvt Ltd.
06.2020 - 07.2021
key account Associate
GATI KWE PVT. L
01.2018 - 06.2020
Associate
TCI Express Pvt Ltd.
01.2016 - 07.2017
O Level - Computer Networking
Nielit University
B.com -
U.O.U Uttarakhand