Prabhneet Singh
Senior Analyst
Delhi,DL
Summary
Seeking a challenging opportunity to work for an organization where I can enhance my knowledge, skills, and techniques, contributing positively to the company's success.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Benefits Administration Services Associate IV (Senior Analyst)
Conduent
06.2024 - Current
- Specialized in US Health and Welfare Benefits
- Managed COBRA benefits and direct billing issues
- Handled onshore emails for employee benefits resolutions, performing weekly and daily account clean-ups
- Reported monthly billings for LOA, PRN, and COBRA employees
- Posted billing amounts on employee accounts received through checks
- Maintained effective communication by providing timely updates to managers and onshore counterparts
- Leveraged MS Excel and SQL for process optimization and efficiency
Business Ops Administrator (Apr 2020 – Mar 2022), Solutions Delivery Analyst (Apr 2022)
Wipro Limited
04.2020 - 06.2024
- Delivered end-to-end participant health plan issue resolution via Maestro tickets
- Audited reports related to employer Medical, Dental, Vision, and Life plans
- Managed changes in employee records affecting health benefits, including billing and plan updates
- Audited and triggered COBRA participants, ensuring proper notification of benefits
- Sent monthly premium reports to carriers and resolved discrepancies
- Handled client queries via mailbox with a response time of 24-48 hours
- Conducted quarterly testing for clients to ensure smooth operations
Advisor Chat (Sep 2016 – Jun 2018), Senior Advisor Chat (Jul 2018)
Concentrix Daksh Services India Pvt. Ltd
09.2016 - 04.2020
- Delivered comprehensive customer engagement services
- Processed travel and transportation claims
- Conducted high-end smart data entry, claims resolution processing, and auditing
- Utilized financial macros to address payment concerns
Process Associate
Genpact India
03.2014 - 03.2016
- Adjusted customer accounts and passed journal entries
- Rectified errors made by tellers and sent end-of-day reports
- Contributed to process improvement initiatives to enhance efficiency and quality
Education
B.Com -
Sri Guru Nanak Dev Khalsa College
12th Class - undefined
Hans Raj Model School
10th Class - undefined
Hans Raj Model School
Skills
- Teamwork
Personal Information
- Father's Name: Amarjeet Singh
- Mother's Name: Bhupinder Kaur
- Date of Birth: 12/09/91
Certification
SQL
Timeline
SQL
12-2025
Benefits Administration Services Associate IV (Senior Analyst)
Conduent
06.2024 - Current
Business Ops Administrator (Apr 2020 – Mar 2022), Solutions Delivery Analyst (Apr 2022)
Wipro Limited
04.2020 - 06.2024
Advisor Chat (Sep 2016 – Jun 2018), Senior Advisor Chat (Jul 2018)
Concentrix Daksh Services India Pvt. Ltd
09.2016 - 04.2020
Process Associate
Genpact India
03.2014 - 03.2016
12th Class - undefined
Hans Raj Model School
10th Class - undefined
Hans Raj Model School
B.Com -
Sri Guru Nanak Dev Khalsa College
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