Prabhu Dharmaraja
Bengaluru
Summary
Dedicated to maximizing potential and fostering continuous development and growth within organizations, contributing to vibrant work environments that prioritize business expansion through enhanced value and service.
Overview
12
12
years of professional experience
Work History
Operations Lead
Andor Tech India Pvt Ltd.
07.2025 - Current
- Managed end-to-end invoicing process, ensuring accuracy and timely submission to clients.
- Monitored and tracked accounts receivables, improving cash flow visibility and reducing outstanding balances.
- Developed and maintained a comprehensive tracker to monitor client contract validity, enabling timely renewals and reducing risk of lapses.
- Conducted detailed analysis of Master Service Agreements (MSA) and statements of Work (SOW) to ensure compliance and accuracy.
- Updated master tracker for client timesheets, ensuring accuracy and completeness.
- Tracked timesheets consistently for accurate reporting each cycle.
Senior Executive PMO
L&T Technology Services (LTTS)
Mysuru, Karnataka
01.2022 - 07.2025
- Led team of 5 in supervising order processing from order creation to invoicing, ensuring timely and accurate order fulfilment
- Collaborated cross-functionally with Sales, Customer Service, and Finance teams to resolve complex customer inquiries and disputes promptly, ensuring customer satisfaction
- Prepared and presented monthly and quarterly reports to senior management, highlighting key performance metrics, trends, and actionable insights for improvement
- Collaborated with Finance team to reconcile accounts receivable and resolve discrepancies
- Assisted in system implementations and upgrades, playing a key role in testing and ensuring seamless transition of Order to Cash process
- Trained new and existing team members on Order to Cash process, facilitating rapid onboarding and effective integration into the team
- Accomplished end-to-end Order to Cash process
- Completed daily tasks efficiently and logged outstanding items systematically.
Subject Matter Expert
Infosys BPM
Mysuru, Karnataka
08.2018 - 01.2022
- Led corporate-wide initiatives to help guide enterprise and business level goals
- Created business cases, presentations and reports to inform senior management decision-making
- Developed project opportunities in Microsoft Dynamics application for a project in MSD (Microsoft Dynamics) application
- Conducted data system studies to prepare documentation and specifications for proposals
- Monitored service level agreements to ensure adherence and mitigate risks
- Coordinated group audit processes to ensure compliance.
- Drafted Letter of Engagement based on project Work Order (LOE) based on the SOW/Work Order of the project in OMS (Order Management System) application
- Allocated resources based on activity rates in Letter of Engagement based on the activity rate of the resource updated in the LOE
- Processed billing for resources based on timesheets in Allocation Confirmation application based on the efforts (hours/days) and timesheets in ALCON (Allocation Confirmation) application
- Calculating Profit Before Tax (PBT), Profit After Tax (PAT) and revenue of a project in DPS (Deal Pricing System)
Customer Support Supervisor
Aditya Birla Retail LTD
Mysuru, Karnataka
06.2014 - 08.2018
- Preparing daily workloads for staff & coordinating the daily allocation of work.
- Encouraged team members to achieve performance standards consistently.
- Monitored performance standards and reported on progress regularly.
- Resolved emerging problems by implementing effective solutions.
- Mentored junior staff by providing guidance and support during training.
- Enhanced quality processes, leading to greater efficiency and effectiveness.
- Introduced initiatives that streamlined operations and improved efficiency.
- Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
- Maintained 100% accuracy through closely auditing and reviewing PO& GRN documents
- Developed and maintained detailed reports of all post office activities using Oracle
Education
BBM - Accounting and Business Management
SBRR Mahajana First Grade College
Mysuru, Karnataka06-2013
Skills
- Invoicing management
- Order Processing
- Customer Dispute Resolution
- Order management system
- Document analysis
- SAP Support
- Performance management
- Team Leadership
- Outlook
Timeline
Operations Lead
Andor Tech India Pvt Ltd.
07.2025 - Current
Senior Executive PMO
L&T Technology Services (LTTS)
01.2022 - 07.2025
Subject Matter Expert
Infosys BPM
08.2018 - 01.2022
Customer Support Supervisor
Aditya Birla Retail LTD
06.2014 - 08.2018
BBM - Accounting and Business Management
SBRR Mahajana First Grade College