Prabhu J
Bangalore
Summary
Resourceful Customer Solutions Agent known for high productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and data analysis to enhance service delivery. Excel in communication, empathy, and problem-solving, using these soft skills to navigate complex customer inquiries and foster positive outcomes.
Overview
12
12
years of professional experience
Work History
Customer Solutions Agent
PayPal Private Limited
Bangalore
08.2021 - Current
- Provided customer service to clients by responding to inquiries and requests via chat.
- Resolved customer issues quickly and efficiently while maintaining a professional demeanor.
Senior Executive
Capita Private Limited
Bangalore
10.2018 - 06.2021
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
Digital Marketing Executive
24 7
Bangalore
08.2012 - 05.2016
- Supporting Customers via Webchat
- Providing assistance for Team Members as SME
Education
Bachelor of Commerce - Finance And Taxation
Bangalore University
Bengaluru05-2018
Skills
- White Belt Certification - Reduction in Average Handling Time
- Green Belt Certification- Digital Transformation from KPMG
- Minitab and Advanced Excel software
Languages
English
First Language
English
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Kannada
Proficient (C2)
C2
Telugu
Elementary (A2)
A2
Timeline
Customer Solutions Agent
PayPal Private Limited
08.2021 - Current
Senior Executive
Capita Private Limited
10.2018 - 06.2021
Digital Marketing Executive
24 7
08.2012 - 05.2016
Bachelor of Commerce - Finance And Taxation
Bangalore University
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