Summary
Overview
Work History
Education
Skills
IT Skills
Additional Information
Certification
Languages
Timeline
Generic

Prabhu Jaganathan

Singapore

Summary

9 Years of banking industry experience, specializing as a Senior Business Analyst in Client Lifecycle and digital operations. Strengths encompass business analysis, solution proposals, impact analysis, and functional testing. Proficient in Agile methodologies like daily scrums, BDD, user stories, story point estimation, iteration planning, and retrospectives. Key projects and mentorship of fellow business analysts underline contributions to the team's success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Zoft Solutions Pvt Ltd
02.2022 - 10.2023

One Bayshore [Mobile app] for Bayshore Health care Objective :

  • Development of mobile app for Bayshore matches clients to care providers by Clients given choice to choose care providers based on Profile information and seeing introduction video – different channels to get to know care provider upfront. and worked as Lead Business Analyst
  • Implementation of STRIPE Payment Gateway.
  • Good Understanding on Microsoft Power BI,

Senior Business Analyst

SRIJAN TECHNOLOGIES PVT LTD
02.2022 - 02.2023

Business Analyst -KYC -On Boarding

FinCEN:

Objective:

  • Implementation of FinCEN regulation need for USA clients in referential and client onboarding tools.
  • Enhance onboarding tools, KYC and Static data system to store client classification and key account party's information.
  • Good understanding of KPIs with identifying and implementing fit-for-purpose KPIs to address different business processes.
  • Strong story telling proficiency using Data Visualization tools such as Microsoft Power BI having built impactful visual dashboards involving advanced visuals through bubble charts, area charts, heat maps, tree maps, funnel diagrams etc.

Senior Business Analyst

Wells Fargo EGS Pvt Ltd
05.2021 - 02.2022

Business Analyst - Payments Domain


  • Good Domain Knowledge Payment system reporting - Clear2Pay/Bancs/Tamenos payments engine.
  • Experience with Domestic(EU), Cross Border, SEPA, and SWIFT
  • Knowledge in compliance or regulatory projects like SEPA, PSD2, AMLD5, ISO20022.
  • Understanding of SWIFT Messages types and structure, such as MT101,MT103,MT940 etc.
  • Understanding in Payments - MT/MX messages, Cross-Border Payments, Payments life cycles, Clearing & settlements, Liquidity and cash management.

Business Analyst

Societe Generale Global Solutions
05.2015 - 04.2021

Smart KYC:

  • Development and maintenance of application which make KYC review process easier and efficient for business.
  • Tool is developed with support of Machine learning and Artificial Intelligence components which perform activities such as Document sourcing from public domain, document analysis, document matching which are necessary for KYC process.
  • This application developed completely in-house and I work as Lead Business analyst.

Work Flow Migration

  • I-process application (third party app) was used to assign workflow for application called starware Decided to migrate workflow process from I process to SG workflow (Oracle)
  • This migration has helped to save budgeting from reducing licensing cost of 1.million Euros .Elimination dependency from I-process team during production issues.
  • Performed workflow testing post migration and also coordinate with QA team for automation testing.
  • Building scenarios to avoid error.

API development:

  • Handled API development from Server to 14 downstream application to flow data .

REO -Tool

  • Development web base application to submit details for Reorganization Agile Methodology
  • Webpage application to submit details for Reorganization activity for Divisional Heads.

Research Specialist

JP Morgan Chase Pvt Ltd
01.2014 - 04.2015
  • Review and research on mortgage loan documents
  • Working on all escalation received by US counterpart and closing it on priority within SLA.
  • Managed loan fraud investigative reviews for home equity loan Mortgage doc analysis
  • Ensures all documents required for mortgage loan application are received and accurate
  • Investigation on credit qualification letters, facilitated credit transactions by reviewing appraisals, Tax returns and credit histories to confirm eligibility
  • Once requests are received, used to verify birth certificate, death certificate, how family members are related to dead policy holder
  • Performing quality assurance.

Education

Post Graduation in Diploma - Data Science With Business Intelligence

International Institution of Information Technology
Bangalore
09.2023

Bachelor's of Commerce - Marketing

Jain University
Bangalore
04.2013

Skills

  • Test Case Scenarios
  • Requirements Traceability Matrix (RTM)
  • Change Impact Analysis
  • Business Requirements
  • UAT Support
  • Functional Improvements
  • Agile Principles
  • Client On- Boarding and KYC
  • Digital Transformation
  • Stake Holder Management
  • Referential Data Management/Analytical Structure
  • Fashioned to own solutions End to End
  • Software Development Life Cycle
  • Project Management

IT Skills

JIRA 

Microsoft Power BI

Data visualization

Ticketing Tool: Self Service

UML & Figma wireframes

Ms office 

Agile Methodologies (Scrum Model)

Python (Basic)

SQL



Additional Information

  • Communicating with stakeholders and helping stakeholders understand different implementation options at business and technical level
  • Collaborate with IT Development, QA and Technical Support teams to replicate, understand, and prioritize resolution of product & process issues
  • Hands on in Business analysis process, Solution proposal impact analysis
  • Functional testing for large scale projects IT Business analysis work on project, discretionary, operational items such as Business Analysis, Business Requirements Definition, Business Solution Design, Functional Specification & Acceptance Criteria, and Acceptance Test Plan and Management.
  • Contribute to continuous improvements and coordinate, test during UAT & Go-Live
  • Assist with tracking and reporting progress around Application Change Requests (ACR's)and ensure completeness and business sign off.
  • Create written and visual content to assist clients, create JIRA tickets and dashboard to manage, track, categorize, resolve and report issues.
  • Follow Agile practices. Participate in Agile ceremonies that involves Iteration planning, User story slicing, Daily meeting, User demo, story point estimation, backlog refinement, sprint retrospective
  • Maintain a prioritized, ready-to-work backlog with an appropriate mix of new features, feature enhancements, and bugfixes.
  • Work with business stakeholders to define product vision, road-map and growth opportunities.
  • Act as a proxy product owner for projects when needed and Manage the product backlogs by prioritize along with Product Owner
  • Developing requirements documents: goal model, functional modeling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA.
  • Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals
  • · Quickly understanding business issues and data challenges of clients organization and industry.

Certification

  • AWS- Solution Architect

Languages

English
Upper intermediate (B2)
Tamil
Intermediate (B1)
Kannada
Intermediate (B1)

Timeline

Senior Business Analyst

Zoft Solutions Pvt Ltd
02.2022 - 10.2023

Senior Business Analyst

SRIJAN TECHNOLOGIES PVT LTD
02.2022 - 02.2023

Senior Business Analyst

Wells Fargo EGS Pvt Ltd
05.2021 - 02.2022

Business Analyst

Societe Generale Global Solutions
05.2015 - 04.2021

Research Specialist

JP Morgan Chase Pvt Ltd
01.2014 - 04.2015

Post Graduation in Diploma - Data Science With Business Intelligence

International Institution of Information Technology

Bachelor's of Commerce - Marketing

Jain University
  • AWS- Solution Architect
Prabhu Jaganathan