PRABHU KANNAN

Experienced professional with a unique blend of 6 years as a Product Owner and 8 years in customer support roles, backed by CSPO and CSM certifications. Proficient in leveraging customer insights to drive product enhancements, resulting in improved user experience and increased customer satisfaction. Adept at leading cross-functional teams and delivering high-quality software products within deadlines. Skilled in defining project scope, prioritizing product backlogs, and providing strategic direction to Agile development teams. Known for strong communication and problem-solving abilities, with a commitment to driving innovation and achieving organizational goals. Ready to utilize expertise in both customer support and product ownership to contribute effectively to dynamic and forward-thinking teams.

Certified Scrum Product Owner

• Successfully managed the end-to-end product lifecycle of ListGrabber, from concept to launch, ensuring timely delivery and meeting customer expectations.
• Conducted thorough market research and user feedback analysis to identify opportunities for product improvement, resulting in improving LMDF which resulted in a 20% increase in customer satisfaction scores.
• Conducted training sessions for internal teams and clients to facilitate successful product adoption and maximize customer satisfaction.
• Successfully transferred the support department from US to India
• Assisted documentation team in successfully completing the KB articles and Helpdesk document.