Prabhu KM
Deputy Head Of Global Solution Consulting
Chennai
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Deputy Head of Global Solution Consulting - India
Censhare
03.2017 - Current
- Attend meetings with potential Clients to analyze technical and business requirements and collation of all necessary to producing a solution.
- Working closely with the sales team on proposals and pitches for business.
- Provide technical solutions in a professional perspective within agreed timeframes.
- Create and confidently deliver technical presentations internally and externally.
- Meetings with business development managers and acting as a technical expert.
- Deliver training on feasible solutions and provide product support to channel partners and internal stakeholders.
- Create internal design configuration documentation including process flows in technical grounds.
- Working with Product development teams and provide feedback on issues with current products and input around new products based on the market gap.
- Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.
- Perform technical development for bespoke solutions as part of a design and development framework.
- Replying to customers following requests for information and proposal requests.
- Presenting proposals to customers alongside members of the sales team.
- Sell technical solutions to the customer with professionalism and enthusiasm.
- Providing ongoing support for customers post implementation.
- Product Owner in Agile methodology describes Product backlog and writes user stories and acceptance criteria.
- Involved in Product teams with a focus on guiding the teams towards improving the way they work.
Technical Associate Manager
HCL Technologies Pvt. Ltd.
07.2011 - 03.2017
- Set-up/ manage workflow to achieve quality/ timeliness of deliverables per service Level Agreements for existing two clients.
- Monitor, measure and improve performance of inputs/ processes and process owners/ controls/ deliverables.
- Manage Centralized DAM, control user rights and workflow using extensive metadata-based asset management.
- Responsible for maintaining, troubleshooting, supporting and improving the use of Centralized DAM and Virtual Proofing system.
- Resolve any escalations on system support for both internal and client users.
- Responsible for customization and testing for WMS.
- Showcasing our media technology platform capability to new client.
- Log tickets with Centralized DAM and Virtual Proofing system if required for the issues that cannot be resolved internally.
- Ensure that the support hours for Centralized DAM does not exceed the limitation.
- Maintains inventory lists of MACs and Adobe software licensing.
- Performs additional duties as assigned.
- Effectively train team members through class-room training, coaching and feedback & counseling.
- Identify back up resources for the key team members and provide required training.
- To ensure helpdesk calls are resolved on a timely manner.
- To ensure that the daily call logs are tracked and a report to be sent to the Manager in a monthly basis for existing two clients.
- To ensure that License and support fees for Centralized DAM, Virtual Proofing system and other software vendors are paid on time and to keep a track and follow-up on renewals.
- To create Techbom for any new opportunity.
- Chennai
Team Lead – Software Development
CADGRAF Digitals Pvt. Ltd.
03.2005 - 07.2011
- Working as a Team Lead.
- Involved in Coding for customization, System Administrator, Support and Maintenance.
- Involved in the Design and Implementation of Keyboard Layout for different Indian Languages.
- Handling clients for their Interface Keyboard & Workflow solutions.
- Troubleshooting for all the software solutions provided to the Client.
- Understood the requirements and analyzed the data provided by the client.
- Involved in the customization and Implementation of the workflows based on the client requirements.
- Organized meetings with business users to discuss on issues and requirements gathering.
- Trainer and Support expert.
Education
Bachelor of Engineering - Computer Science
04-2004
GPA: 79%
Skills
Value-based selling
Personal Information
- Visa: B1/B2
- Passport Number: M1412097
- Father's Name: K.Manoharan
- Date of Birth: 14Feb1982
- Nationality: Indian
- Marital Status: Married
- Visa Status: B1/B2 Visa, expiry date 20 Jan 2025
Personal data processing
I hereby assure that all the above information is true to the best of my knowledge and belief.
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Deputy Head of Global Solution Consulting - India - Censhare
03.2017 - Current
Technical Associate Manager - HCL Technologies Pvt. Ltd.
07.2011 - 03.2017
Team Lead – Software Development - CADGRAF Digitals Pvt. Ltd.
03.2005 - 07.2011
University of Madras - Bachelor of Engineering, Computer Science