Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Prabhu Mahendran

Coimbatore

Summary

I am a Maximizer with more than 7 years of experience in providing guidance and being a trusted advisor to organizations on their digital workplace journey. My passion lies in creating customized success strategies that drive continuous adoption, enhance engagement, and guarantee the achievement of my clients' business objectives. My background in Business Development, project management, and technical proficiency in the digital workspace realm has been instrumental in my success. I'm a quick learner, accountable, and thrive on taking on challenging responsibilities. My tenacity and skill set have consistently been demonstrated in various positions I have held throughout my career.

Overview

8
8
years of professional experience

Work History

Specialist - Client Success

Verticurl Marketing Pvt Ltd
Coimbatore
05.2021 - Current
  • Improved customer service experience created engaged customers and facilitated organic growth
  • Worked very closely with business clients across US region
  • Collaborate with other teams including Technology (on call engineers, Analysts), Product Management and Finance team
  • Developed service procedures, policies, and standards
  • Kept accurate records and documented customer service actions and discussions
  • Analyzed statistics and compile management dashboards
  • (i.e., Spends, Revenue, engagement on the platform & Performance)
  • Acted as clients advocate & subject matter expert in Accounts Payable automation & business process
  • Provided customer insight to leadership & other stakeholders in the business unit
  • Presented a complete competitive market research landscape for India (Expense Management space) for Internal departments
  • Assisted customers with support escalation to ensure critical, business impacting issues are organized & resolved quickly as possible
  • Set & managed expectations of both Internal & External stakeholders around onboarding, Credit Analysis/Implementation & support escalations
  • Automated internal processes for CS team & raised internal escalation with partners
  • Achieved a retention & renewal rate close to 95% & 98% timely credit repayment MOM.

Sr Associate (Business Development)

Enoah Isolation India Pvt Ltd
Coimbatore
05.2018 - 10.2020
  • Built the complete roadmap for MVP that changes the way consumers interact and do business with caterers
  • Led the operations and sales initiatives, hiring, building and monitoring Sales team, training on product and pitch
  • Developed sales and business development strategy; onboarded over 150 business onto service provided platform and achieved faster close rate
  • Introduced new product features to the design and tech team in-line with customer feedback and market sentiment
  • Developed strategic partnerships with Catering establishments to develop the first cohort of product customers
  • Understanding the customer needs and give a solution for the application and giving full time support.

Business Development Executive & Tech Support

3vays Technologies Pvt Ltd
Coimbatore
06.2016 - 05.2018
  • Selling the SaaS to the customers in US and Gulf countries
  • Presentation software such as MS-Excel, Word and PowerPoint were used
  • Customized the application as per the customers need
  • Negotiation and Pleasing personalities
  • Efficient in sorting out instantaneously all kinds of service and products related
  • Strong Interpersonal, Communication, organization and follow through skills
  • Supporting technically if the client face any issues in application and resolving the issues in timely manner.

Education

B.E- ECE -

Sri Ramakrishna Engineering college
01.2015

DECE -

Paavai Polytechnic College
01.2012

SSLC -

Bharathi Vidyalaya Hr. Sec School
01.2009

Skills

  • MS-Office, Wireshark
  • Zoho, Wrike
  • Communication
  • Negotiation
  • E-mail composing
  • Flexibility
  • Adaptability
  • Understating the needs from the Client and Customer
  • Patience
  • Punctual
  • Positive Attitude
  • Sets Goal and Develop Action Plans
  • Sets Realistic Expectations with Clients
  • Self-Motivated
  • Problem Solving
  • Presentation

Timeline

Specialist - Client Success

Verticurl Marketing Pvt Ltd
05.2021 - Current

Sr Associate (Business Development)

Enoah Isolation India Pvt Ltd
05.2018 - 10.2020

Business Development Executive & Tech Support

3vays Technologies Pvt Ltd
06.2016 - 05.2018

B.E- ECE -

Sri Ramakrishna Engineering college

DECE -

Paavai Polytechnic College

SSLC -

Bharathi Vidyalaya Hr. Sec School

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Prabhu Mahendran