Shobana S

Southern New Hampshire University (SNHU)
Director of IT Operations & Support

Duration: 2010 to till date

• Orchestrated a dynamic team across multiple departments, including COCE, Academic Groups, and QA, leveraging 14 years of experience to drive operational excellence and foster collaboration.
• Directed the development and maintenance of critical faculty applications such as FIS, FSP, and FPM, ensuring seamless functionality and user satisfaction.
• Spearheaded the creation and implementation of essential reports for the COCE team, encompassing Grade Book, Non PAR, and MSR, leveraging diverse data sources including ODS, Colleague, and multiple Learning Management Systems (LMS).
• Managed a proficient team of Manual and Automation testers, overseeing the development of the pioneering SNHU Automation Framework, poised to streamline automation efforts institution-wide.

Ashley
Senior IT Manager

Duration: 2007-2023

• Demonstrated unparalleled expertise across all domains within Ashley, spanning Retail, Wholesale, Manufacturing, Supply Chain, Procurement, Transportation, Warehouse, Finance, and the entire Order Management System landscape.
• Led a high-performing BI Team comprising 40 members, driving the development of robust data warehousing solutions, cubes, dashboards, and Power BI reports, empowering stakeholders with actionable insights.
• Established and supervised a dedicated Production Support and Operations team, ensuring the accuracy and timeliness of all reports and data across two shifts, thereby enhancing organizational efficiency.
• Led a cross-functional team of 20 members, entrusted with maintaining the quality standards of the OMS - IBM Sterling, overseeing integration across diverse systems within the supply chain ecosystem.
• Conceptualized and implemented a groundbreaking QA Automation solution, revolutionizing the end-to-end order management process by seamlessly integrating automation across multiple systems, ensuring unparalleled efficiency and accuracy.