Salesforce CRM
Prabhu Ramasamy
Senior Delivery Manager
Bengaluru,KA
Summary
Astute senior delivery manager, with over 14 years of industry experience offering a proven record of success leading all phases of diverse technology projects. A proven ability to plan and manage multi-million-dollar projects to meet business goals with a customer-centric approach. Excellent with communication and possess a technical, business, and financial acumen to communicate effectively with Client Executives and Stakeholders. Expertise in Agile and Waterfall project management methodologies and known for the ability to tailor the processes and methodologies to produce high-quality deliverables and build self-organized teams.
Overview
2
2
Languages
4
4
Certificates
6
6
years of post-secondary education
14
14
years of professional experience
Work History
Senior Specialist Delivery Manager
NICE Systems Ltd
Bangalore, Karnataka
06.2015 - Current
- Managed large scale enterprise clients to build, manage, and improve their global customer experience (CX) programs.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Managed and delivered engagements from initiation to closure adapting to changes and shifting priorities of the program.
- Implemented processes and tools best suited for increasing services revenue, and increasing effectiveness in deliverables, projects, and teams.
- Managed and Mentored talented teams of 20-25 personnel including Project Managers, Leads, and Engineers.
- Implemented Solutions using Salesforce CRM and Informatica Cloud (IICS)
Scrum Master
Prowareness (DevOn)
Bangalore, Karnatak
01.2013 - 03.2015
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.
- Developed and Implemented Solutions using PLSQL
- Designed and Implemented Continuous Integration (CI) setup for PLSQL program
Principal Consultant
Oracle India Pvt Ltd
Bangalore, Karnataka
04.2012 - 01.2013
- Collaborated with clients from concept through final delivery of product or service.
- Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
- Performed software testing to uncover bugs and troubleshoot issues prior to application launch.
- Developed and Implemented Solutions using PLSQL
Senior Software Engineer
Tavant Technologies
Bangalore, Karnataka
10.2010 - 03.2012
- Built outstanding and dynamic team of software engineers and developers which significantly boosted overall success of organization.
- Orchestrated efficient large-scale software deployments, including testing features and correcting code.
- Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
- Managed technological issues for assigned projects, increasing customer satisfaction ratings.
- Trained and mentored junior developers and engineers, teaching skills in PLSQL and working to improve overall team performance.
- Created proofs of concept for innovative new solutions.
Senior Member Technical Staff
Metricstream India Pvt Ltd
Bangalore, Karnataka
11.2006 - 10.2010
- Developed and provided technical solutions for day-to-day operations and long-range strategic planning of GRC systems
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
- Oversaw installation of software programs to meet Client requirements.
- Developed and Implemented Solutions using PLSQL and Javascript
Software Engineer
Caritor Solutions India Pvt Ltd
Chennai, Tamilnadu
06.2006 - 11.2006
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Implemented new software applications and operating system roll-outs across business enterprise
- Installed and configured software applications and tested solutions for functionality.
- Wrote Shell and PL/SQL scripts for daily maintenance activities, including indexes and tables analyses.
Education
Master of Computer Applications -
06.2003 - 05.2006
Bachelor of Science - Applied Sciences
05.2000 - 03.2003
Skills
Customer-Focused
undefinedSoftware
Informatica Cloud (IICS)
Microsoft Project
Microsoft PowerBI
Python Programming
PLSQL Programming
Javascript Programming
Certification
Project Management Principles and Practices, University of California, Irvine on Coursera
Interests
Learning new Technologies
Astronomical Physics
History & Languages
Accomplishments
- Speaker in Sangam'16 - Oracle Users Group Conference
- Successfully delivered and Trained People on Agile/Scrum
Timeline
Senior Specialist Delivery Manager - NICE Systems Ltd
06.2015 - Current
Scrum Master - Prowareness (DevOn)
01.2013 - 03.2015
Principal Consultant - Oracle India Pvt Ltd
04.2012 - 01.2013
Senior Software Engineer - Tavant Technologies
10.2010 - 03.2012
Senior Member Technical Staff - Metricstream India Pvt Ltd
11.2006 - 10.2010
Software Engineer - Caritor Solutions India Pvt Ltd
06.2006 - 11.2006
PSG College Of Technology - Master of Computer Applications,
06.2003 - 05.2006
PSG College Of Technology - Bachelor of Science, Applied Sciences
05.2000 - 03.2003
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