Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prabhu Shankar

Service Industry
Chennai,TN

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

15
15
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Operations Manager

Triadss Tech Solutions
Chennai
01.2020 - Current
  • Supported other stakeholders with proactive correspondence management, document coordination and customer relations.
  • Assisted with coordination and hosting of company events.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Developed systems to track and log work issues.

AssistantManager Operations

Coffee Day Global Limited
Chennai
01.2018 - 12.2019
  • Ensuring smooth operations at all times and maintaining per decorum & discipline by implementing & modifying the policies & procedures
  • Setting quality standards for operations and implementing quality improvement measures; ensuring adherence to SLA's
  • Spearheading day-to-day operations, including supervising 30- person team across 42 site
  • Preparing & compiling various weekly/monthly reports pertaining to process, customer satisfaction activities and productivity
  • Mapping client's requirements and implementing processes aligned to their requirements; maintaining relationships with customers to achieve repeat and referral business
  • Supervising inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages
  • Resolving customers queries, managing cash and supervising operations at various locations
  • Supervising budgeting of revenues & costs for the department along with developing systems & procedures that achieve highest cost efficiency
  • Delivered services to customer locations within specific timeframes.

Restaurant Event Manager

Madras Catering, Bar And Grill
12.2015 - 04.2017

Assistant Manager

Sri City Pvt. Ltd
Chittoor
05.2010 - 10.2015

Hospitality Manager

St. John's International School
Chennai, TamilNadu
04.2009 - 03.2010

Manager

La Boulangerie
Chennai, Tamil Nadu
02.2008 - 01.2009

Waiter

Hotel Quality Inn Residency
Hyderabad
05.2006 - 01.2008

Education

Bachelor of Science - ManagementTeam Management, Hotel andCatering Management

MadrasUniversity
Chennai, TN
08.2001 - 01.2004

12th - undefined

State Board

10th - undefined

State Board

Skills

Operations Managementundefined

Timeline

Operations Manager

Triadss Tech Solutions
01.2020 - Current

AssistantManager Operations

Coffee Day Global Limited
01.2018 - 12.2019

Restaurant Event Manager

Madras Catering, Bar And Grill
12.2015 - 04.2017

Assistant Manager

Sri City Pvt. Ltd
05.2010 - 10.2015

Hospitality Manager

St. John's International School
04.2009 - 03.2010

Manager

La Boulangerie
02.2008 - 01.2009

Waiter

Hotel Quality Inn Residency
05.2006 - 01.2008

Bachelor of Science - ManagementTeam Management, Hotel andCatering Management

MadrasUniversity
08.2001 - 01.2004

12th - undefined

State Board

10th - undefined

State Board

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Prabhu ShankarService Industry