Reading books
Prabhu Deepak Talluri
Customer Support Representative
Vinukonda
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
Languages
Work History
customer support executive
CoinSwitch
Bangalore
08.2021 - 08.2023
- Experience at semi voice process as a
- Listened to customers' questions and concerns to provide answers or responses.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
customer support executive
Fidelity National Finance Of India Pvt Ltd
Bangalore
08.2017 - 10.2019
- Non –voice process as a
- Listened to customers' questions and concerns to provide answers or responses.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Support Representative
Hinduja Global Solutions
Bangalore
03.2016 - 08.2017
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Education
B. Tech - of Computer Science
GPA: 63.9%
Intermediate - undefined
GPA: 72%
SSC - undefined
GPA: 90%
Skills
Customer Inquiry Management (CIM)
Workflow planning
MS office
Very good at problem solving
Good communication
Patience
Hard work to improve the smart work capability
Additional Information
- Present Address: , D. No- 27-84, Lawyers Street, Palnadu Road, Kothapet, Vinukonda, Palnadu District, Andhra Pradesh, 522647
- Permanent Address: D. No- 27-84, Lawyers Street, Palnadu Road, Kothapet, Vinukonda, Palnadu District, Andhra Pradesh, 522647
Accomplishments
- Achieved best quality employee award by completing the taks within 3 months of joining with accuracy and efficiency.
- Achieved best performer award through effectively helping with customer queries.
- Supervised team of 5 staff members.
Interests
Watching movies
Bike ride
Timeline
customer support executive - CoinSwitch
08.2021 - 08.2023
customer support executive - Fidelity National Finance Of India Pvt Ltd
08.2017 - 10.2019
Customer Support Representative - Hinduja Global Solutions
03.2016 - 08.2017
- B. Tech, of Computer Science
MPC - Intermediate,
- SSC,