PRABHUJYOTI KAUR
Summary
Hospitality professional prepared for advancing hotel operations and guest services. Extensive experience managing hotel activities, improving service quality, and leading teams to achieve goals. Known for fostering collaborative environments and adapting to dynamic situations. Expertise in staff training and guest relations.
Overview
8
8
years of professional experience
Work History
Food Service Supervisor
Alderway Enterprises(AandW)
12.2020 - 04.2024
- Supported food service department growth, monitoring industry trends to maintain competitive pricing and service offerings
- Enforced compliance with regulatory requirements for safe food handling and sanitation
- Trained and developed food service team members in company policies and service standards
- Addressed customer issues by validating complaints and exchanging ordered food
- Coordinated or executed weekly inventory counts to reconcile physical products with records
- Managed daily operations of food service establishment
- Maintained cleanliness and organization of kitchen, dining area, and storage spaces
- Minimized costs through food, supply, and waste tracking and control
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Kept guest and work areas clean, organized, and sanitized per established standards.
Cashier
Real Canadian Super Store(Loblaw Enterprises Ltd)
02.2020 - 10.2020
- Delivered superior customer service, greeting guests and promptly responding to inquiries
- Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments
- Engaged customers in pleasant conversation while completing cash register transactions
- Balanced cash drawer at the beginning and end of each shift
- Offered customers information about upcoming promotions and available items
- Welcomed customers and helped determine their needs.
Guest Service Associate Restaurant
SET'Z DLF Emporio and MKT Chanakaya
09.2017 - 09.2018
- Listened to guest needs and responded promptly to personalized service.
- Memorized menu additions, changes, and limited offerings
- Demonstrated hospitality and customer service while greeting tables
- Delivered food and beverages promptly to customers
- Processed credit card transactions, gift cards, and cash payments
- Communicated professionally with customers, colleagues, and supervisors
- Entered orders into the computer system to coordinate with kitchen staff
- Informed customers of ingredients and allergens to support sensible menu choices
- Followed safety, sanitization, and food handling guidelines
- Participated in team meetings discussing upcoming events, promotions, or changes within the restaurant environment
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions
- Provided exceptional customer service by addressing and resolving guest concerns or complaints
- Anticipated customer needs, providing beverage refills and asking questions about allergies and preferences
- Assisted team by smoothly handling opening, closing, and shift change procedures
- Ensured compliance with safe food handling guidelines and proper serving techniques
Industrial Trainee
JaypeePalace Hotel and Convention Center
12.2015 - 04.2016
- Undergone training in Front Office, F and B service, housekeeping, and Production(bakery)
- I accumulated knowledge of the hotel's operating procedures and policies
- Ensure guest satisfaction and handle guest complaints as needed
- I acquired knowledge of different reservation forms, log books, and auditing
- I assisted the front office department in greeting and escorting the guests
- In housekeeping, I gained an understanding of the operations of the uniform room, laundry, and room service department
- In the F and b department, they assigned me to assist in a buffet restaurant where I gained experience in the operations of a restaurant, handling guests, taking orders, handling the POS system, back-of-the-restaurant operations, and the importance of the coordination of kitchen and F and b department
- In production, I worked in a bakery where I learned about the operation of a bakery, and the preparation of different desserts also got an opportunity to learn about Grade Manger and Indian dessert kitchen
- And assisted in New Year buffet dessert preparations
Education
Diploma - Business Hospitality Management
Pacific Link College
Surrey, British Columbia08.2021
Bachelor of Science (B.S.) - Hospitality and Hotel Administration
Institute of Hotel Management, Catering Technology & Applied Nutrition
Lucknow, Uttar Pradesh05.2017
Skills
- Guest relations management
- Cash handling
- Staff scheduling
- Interpersonal communications
- Quality assurance
- Outstanding communication skills
- Food and beverage operations
- Telephone etiquette
- Strategic planning and analysis
- Computer skills
- Decision-making
- Hotel operations
- MS office
- Flexible schedule
- Problem-solving
- Multitasking Abilities
- Organizational skills
Additional Information
Responsible Service BC - Serving it Right., Canadian Institute of Food Safety - Food Handler Certification Program.
Languages
English
Upper intermediate (B2)
Timeline
Food Service Supervisor
Alderway Enterprises(AandW)
12.2020 - 04.2024
Cashier
Real Canadian Super Store(Loblaw Enterprises Ltd)
02.2020 - 10.2020
Guest Service Associate Restaurant
SET'Z DLF Emporio and MKT Chanakaya
09.2017 - 09.2018
Industrial Trainee
JaypeePalace Hotel and Convention Center
12.2015 - 04.2016
Bachelor of Science (B.S.) - Hospitality and Hotel Administration
Institute of Hotel Management, Catering Technology & Applied Nutrition
Diploma - Business Hospitality Management
Pacific Link College
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