It’s been an amazing journey so far! Always learning, experimenting, and finding new ways to improve social media engagement. Recently, I had the privilege to lead initiatives that strengthened online communities, enhanced ORM processes, and launched successful brand advocacy campaigns.
In a world that evolves at lightning speed, perfection is never the end goal. The secret? Keep innovating, enhance the customer experience, and embrace change, because change is the only constant that keeps the work exciting!
Senior Manager – Social Media & Community Leadership (Royal Enfield via Interactive Avenues) | Leading Teams in ORM, Social Listening, Customer Engagement & Experience, Brand Advocacy & Data-Driven Insights
Role Responsibilities:
Key Achievements:
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Call Centre Employee Management:
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6E NPS TaskForce:
Creating Better Customer Experience to ensure continuous improvement on the NPS score pan India for Inflight Service (IFS) & Airport Operations and Customer Services (AOCS)