Prabin Kumar Hial
Service Delivery Manager
Summary
Scaling new heights of success with hard work & dedication and leaving a mark of excellence on each step; targeting strategic level assignments to leverage my skills with a leading organization of repute.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Service Delivery Manager/Talent Development Officer
Tata Consultancy Services Limited
4 2024 - Current
- Improved service quality, addressing client concerns promptly and professionally
- In charge of variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs
- Ensure all services are delivered according to specific standards and expectations
- Managing, guiding & tracking performances of 25 project managers of Enterprise Project Delivery team to achieve project success
- Managing cross-functional teams to achieve project timeliness
- Providing soft skill trainings to make team more productive at work by improving their performance in various ways such as customer interaction, problem solving, people management, positive attitude & building self-confidence etc.
- Led improvement initiatives to advance operational efficiencies and increase revenue
Technical Lead/ Team Lead
Tata Consultancy Services Limited
01.2016 - 03.2024
- Managing & guiding the Change Control team to meet change control aspects, work-related objectives & responsibilities
- Managing team productivity, and cross-functional collaboration
- Deployments: Code deployment in testing environment includes SIT, UAT, FAT, AUTOMATION & Date Forward using SNB standard process by maintaining a standard time to meet targeted SLA
- Test Environments creation & maintenance: Creating & providing new testing environments; ready and defect free by finding the root cause of the defect or problem, to avoid its impact on the other functionalities of SIT & UAT testing for TCS applications
- Handling real time issues occurs
- Developing scripts to enhance the performance of deployment process and to overcome manual interventions
- Providing production support for SNB core banking project as and when required
- Providing Knowledge Transfer Trainings & Mentoring team to meet project related requirements
- Conducted intra and inter team technical training sessions.
Module Lead
Tata Consultancy Services Limited
01.2011 - 12.2014
- Performance tuning and maintenance of online transactions, critical jobs and programs of SBI core banking project
- Handling real time issues occurs in production with minimum span of time
- Developing codes & tuning the sql queries dealing with databases to enhance the performance of SBI architecture
- Performance review of the codes developed by other development teams to find out its performance impact
- Providing production support for SBI core banking project as and when required
- Preparing low level design documents for development, based on Business requirement
- Implemented customised Pro COBOL Programs to tune Audit Adhoc related transactions and transactions having high time outs
- Optimized the performance of online job SY1000 (Secondary Update Mechanism)
- Implemented CR’s to enhance the performance of online transactions having high response time and time outs
- Providing Knowledge Transfer Trainings to junior team members, to meet Project related requirements
- Also conducted intra and inter team technical training sessions.
Education
Bachelor of Technology - Electronics and Communication Engineering
Majhighariani Institute Of Technology & Science
04.2001 - 05.2010
Skills
Mentorship
undefinedAdditional Information
Languages: COBOL, PRO- COBOL,Oracle SQL, Unix, PL/SQL
Operating Systems/servers: UNIX, Red Hat LINUX, Windows, HP-UX, z/OS and z/VM
Tools: RTC, Control-M, Putty, SecureCRT, MobaXterm, PL/SQL Developer, Toad, PVCS, HPSM, ISPF- Mainframe, EditPlus, Notepad++, MS Word, MS Excel, WinSCP, UrbanCode Deploy, IBM WAS, Clarity, IBM MQ
Certification
PSPO II
Accomplishments
· Customer Relationship & Satisfaction Rates
· Team Performance
· Team’s soft skill improvement
· Driving process improvement with quantifiable results
· “Technical Excellence” award by management for successful completion of ARAMCO IPO.
· “Star of the Month” award by management as an appreciation for commendable efforts, dedication and commitment to project.
· “On the Spot” under Awards for excellence category.
· “Best Team Award” award by management for successful efforts shown in delivering MERGER project & many mores.
· Silver Certification in Mentorship
Client Appreciations on successful implementation of several projects ensuring customer satisfaction.
Timeline
Technical Lead/ Team Lead
Tata Consultancy Services Limited
01.2016 - 03.2024
Module Lead
Tata Consultancy Services Limited
01.2011 - 12.2014
Bachelor of Technology - Electronics and Communication Engineering
Majhighariani Institute Of Technology & Science
04.2001 - 05.2010
Service Delivery Manager/Talent Development Officer
Tata Consultancy Services Limited
4 2024 - Current
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