PRABU KALIYAMOORTHY
Summary
Dynamic and results-driven Collections Manager with over a decade of expertise in managing, optimizing, and streamlining collection processes across various industries. Demonstrated ability to lead high-performing teams, implement effective collection strategies, and enhance operational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Cluster Manager- Regional
BFL
ROTN
09.2020 - Current
- Drive collection strategy including day to day monitoring, tracking and delivery of the collection's portfolio assigned -Drive company's goal related to collections and meet the targets related to Collection Efficiency, Bucket wise Collection, NPA management, roll back %, Repossession and Digital collection and design an escalation and control process for the defaults on any of these important matrices
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Drive planning of collection's budget including manpower, salary, incentive plan etc
- Day to day team management, mentoring, up-skilling & ensuring engagement, performance and retention of team
- Support dealers and team in legal /Police issues
- Oversee identification and resolution of fraudulent practices and mitigate risk through changes in policy and process.
Territory Manager – Business Development (SAMS)
TVS Credit Services Ltd (Harita Receivables and Collection Services)
Entire TN
01.2016 - 07.2020
- Develop client proposals and present at client (bankers and financiers) meetings
- Frequent visit to the respective Branch office and regional office
- Making empanelment of authorized client
- Forecast our strength, service and pricing benefits to clients
- Making frequent visits to clients for getting more business
- Collecting allocation from clients and coordinate with our collection team and align our goal
- Motivate team members and junior staff to exceptional performance
- Improve the bottom line by ensuring opportunities are addressed and deals are closed
- Coordinate with internal team for making invoices and collecting bills
- Prepared bids, costing, and pricing for proposals
- Sending MIS report for the respective bank.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
BRM-Branch Receivable Manager
Equitas Finance Private Limited.(Commercial vehicle)
Coimbatore
03.2014 - 08.2015
- Joined as Branch Receivable Manager for Commercial Vehicles in Coimbatore, overseeing 3 REs, 3 ROs, and 1 counter collection executive, managing all buckets
- Evaluated and recorded schedule changes monitored time off requests with director approval, and managed client portfolios
- Tracked and recorded all payments, ensured compliance with recovery objectives, and assisted in closing accounts for remittance periods
- Conducted regular audits on collector activities, analyzed client and firm requirements, and provided tailored services
- Driven collection strategies including day to day monitoring, tracking and delivery of the collection's portfolio assigned
- Day to day team management, mentoring, upskilling & ensuring engagement, performance and retention of team
- Oversee identification and resolution of fraudulent practices and mitigate risk through changes in policy and process.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Territory Collection Manager
TVS Finance and Services Ltd
Coimbatore
01.2008 - 01.2014
- Joined as a Executive Residual Management in TVS Finance and Services Ltd
- Handling entire TamilNadu, doing auction sales through online and Offline for repossessed two wheelers and three wheelers of TVS branded vehicles and updating seizure and disposal on online system, go down maintenance and controlling
- Godown/Yard Management Yard Requirements
- Godown Requirements Post Repossession Process
- Dealer Debit for Un Registered Seized Vehicles Opportunity for the Borrower to take back the vehicle Monthly stock movement of Repossessed Asset Return of Seized Asset
- Sale of Repossessed Asset
- Sale process for Repossessed Asset Online Process
- Offline Process Approval Process
- Compilation of Sale Proceeds Post Sale Documents
- Release of Vehicles Sold & Return Marking
- Distribution of Documents after Sale / Release of Seized Asset Realization of Balance on Sale of Seized asset
- Enhanced collection efficiency by implementing effective strategies and streamlining processes.
- Actively participated in industry conferences and workshops to stay current on best practices in debt collection management techniques.
- Leveraged advanced data analysis tools to identify trends in payment behavior, enabling informed decision-making for future collections efforts.
- Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
- Improved customer relationships through effective negotiation and conflict resolution techniques.
- Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
- Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
- Served as a trusted advisor to executive leadership on matters related to collections and account management, providing valuable insights and guidance.
Relationship Manager
Allegro Capital Advisors Pvt ltd.
01.2007 - 01.2008
- Joined as a Sales Relationship Manager in Coimbatore territory, it's a corporate agent company and doing investment for multiple banking products
- Recruiting referral partners for conduct product training for them and scrutinizing for sales business
- I achieved given target successfully for every month
- Develop and maintain strong relationships with clients, understanding their financial needs and objectives
- Identify and pursue new business opportunities to expand the client base
- Develop and implement strategies to achieve sales targets
- Cross-sell Allegro Capital's products and services to existing and prospective clients
- Ensure all client interactions and transactions comply with regulatory requirements and company policies.
Education
BBM-Bachelor of Business Management -
KSG College of Arts and Science
Skills
- Operations Management
- Product Launches
- Workforce Planning
- Corporate Communications
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Work Planning and Prioritization
- Scheduling and Coordinating
- Hiring and Training
Awards
- Achieved revenue and targets by 100% in TVS
- Every month achieved around 93% for all the DPD contracts. Excellence in Seizure and Overdue collection performance created 80% in benchmark in TVS.
Languages
English
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Malayalam
Elementary (A2)
Timeline
Cluster Manager- Regional
BFL
09.2020 - Current
Territory Manager – Business Development (SAMS)
TVS Credit Services Ltd (Harita Receivables and Collection Services)
01.2016 - 07.2020
BRM-Branch Receivable Manager
Equitas Finance Private Limited.(Commercial vehicle)
03.2014 - 08.2015
Territory Collection Manager
TVS Finance and Services Ltd
01.2008 - 01.2014
Relationship Manager
Allegro Capital Advisors Pvt ltd.
01.2007 - 01.2008
BBM-Bachelor of Business Management -
KSG College of Arts and Science