Hi, I’m
Prabukumar Rajendran
Team Leader
Chennai
Summary
Competent Accounts Receivable Specialist bringing 14 years of experience handling accounts receivable functions. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
years of professional experience
Work History
Access Health Care Services, Chennai
Team Leader
2013.05 - Current (11 years & 4 months)
Job overview
- Working on AR daily for Professional and ASC locations- review accounts, fix problems, answer insurance company questions and/or file appeals
- Maintaining strict confidentiality; adheres to all HIPAA guidelines/regulations
- Prepare and submit clean claims to various insurance companies either electronically or on paper
- Verifying validity of account discrepancies by obtaining and investigating information from insurance companies and customers
- Writing letters for patient appeals to insurance companies along with multitasking by performing wide variety of duties to ensure claims get paid
- Read and interpret insurance explanation of benefits basic knowledge of medical coding/ third-party operating procedures and practices
- Prepared billing correspondence and maintained database to organize billing information
- Communicate with insurance providers to resolve denied claims and resubmitted
- Precisely completed appropriate claims paperwork, documentation, and system entry
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted regular performance reviews to assess individual team member progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Reviewed completed work to verify consistency, quality, and conformance.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Maintained daily inventory to facilitate successful material distribution.
- Built strong relationships with customers through positive attitude and attentive response
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Worked with team to identify areas of improvement and devised solutions based on findings
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Held weekly team meetings to inform team members on company news and updates.
MM Imagine Technologies, Chennai
AR Caller
2010.09 - 2013.04 (2 years & 7 months)
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls
- Maintained high volume of calls and met demands of busy and productive group
- Achieved performance goals on consistent basis
- Used to focus high dolor claims and 90+ aged claims
- Always maintain quality of 98%
- Best AR caller award received in year 2012.
Education
Mailam Engineering College
Bachelor of Engineering: Computer Science
2010-01
SVPTC
Diploma in Computer Science
2006-01
Government Higher Secondary School
High School Diploma
2004-01
Railway Mixed High School
High School Diploma
2002-01
Skills
- Shift Scheduling
- Documentation And Reporting
- Work Planning
- Client Service
- Team Supervision
- Quality Improvement
- Team motivation
- Overseeing Daily Activities
- Performance Evaluations
- SOP Adherence
- Goal Setting
- Giving Constructive Feedback
- Evaluating Employee Work
- Service Level Agreements
Languages
- English, Advanced (C1)
- Telugu, Upper intermediate (B2)
- Tamil, Advanced (C1)
Timeline
Team Leader
Access Health Care Services
2013.05 - Current (11 years & 4 months)
AR Caller
MM Imagine Technologies
2010.09 - 2013.04 (2 years & 7 months)
Mailam Engineering College
Bachelor of Engineering: Computer Science
SVPTC
Diploma in Computer Science
Government Higher Secondary School
High School Diploma
Railway Mixed High School
High School Diploma
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