Prachee Chawla
Pune,Maharashtra
Summary
Experienced Microsoft 365 Administrator with a proven track record in Exchange Online, SharePoint Online, OneDrive and Microsoft Teams. Proficient in implementing robust security measures to protect sensitive data. Demonstrated ability to handle incidents and tasks efficiently, including compliance-related responsibilities such as analyzing audit logs and managing DLP policies. Skilled in PowerShell scripting to address technical challenges and optimize processes. Recognized for proactive issue resolution and creation of knowledge base articles to enhance operational efficiency. Passionate about technology and committed to continuous improvement. Seeking for a challenging role as a Microsoft 365 Administrator.
Overview
7
7
years of professional experience
5
5
Certification
Work History
Microsoft 365 Senior Technical Consultant
ATOS Global IT Solutions and Services Pvt. Ltd.
Pune
06.2020 - Current
- Managing and maintaining Microsoft 365 applications and services, including Exchange Online, SharePoint Online, OneDrive and Teams.
- Monitoring security incidents resulting in 30% decrease in cybersecurity threat.
- Conducted regular audits of user permissions and access controls, leading to 25% improvement in data security.
- Leading troubleshooting efforts for complex technical problems while maintaining focus on client satisfaction throughout resolution processes.
- Evaluating existing systems architecture, recommending upgrades or modifications as needed based on analysis findings.
- Increased client trust and maintained long-term relationships through exceptional communication and problem-solving skills
Technical Consultant
Wipro
Navi Mumbai
06.2018 - 01.2020
- Demonstrated knowledge of roles and features of Exchange Online including mail flow, MRM policies, administration via GUI.
- Fundamental knowledge of Active Directory, AAD connect, Azure AD features and Single sign-on.
- Hands on Outlook troubleshooting and mailbox issues.
- Ability to assist with mail-flow troubleshooting, DNS management and Security and Compliance issues.
- Extensive knowledge of PowerShell used for O365.
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concern and solving problems quickly.
- Contributed to continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
Education
Bachelors' of Engineering - Electronics Technology
MIT, Academy of Engineering
05.2017
Diploma - Electronics And Telecommunication
VYWS Polytechnic Badnera
05.2014
Skills
- Microsoft 365 Administration
- Exchange Online Admin
- SharePoint Online
- Microsoft Teams
- Office 365 Security & Compliance
- Azure AD & Identity Management
- Microsoft Intune
Certification
- MS-365 Identity and Services
- MS-365 Messaging Admin Associate
- Teams Administrator Associate
- Information Protection and Compliance Administrator Associate
- Azure Administrator Associate
<Enter your own>
Title: Microsoft 365 Administrator
Timeline
Microsoft 365 Senior Technical Consultant
ATOS Global IT Solutions and Services Pvt. Ltd.
06.2020 - Current
Technical Consultant
Wipro
06.2018 - 01.2020
Bachelors' of Engineering - Electronics Technology
MIT, Academy of Engineering
Diploma - Electronics And Telecommunication
VYWS Polytechnic Badnera
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