Prachi Dalvi

• Reservation Operations: Overseeing the day-to-day reservation operations, including handling inquiries, processing bookings, and managing reservations systems efficiently.
• Inventory Management: Monitoring and managing inventory levels for accommodations, transportation, tours, and other services to ensure optimal utilization and availability.
• Supplier Relationships: Establishing and maintaining strong relationships with hotels, airlines, transportation providers, and other suppliers to secure favorable rates, terms, and availability for clients.
• Contract Negotiation: Negotiating contracts and agreements with suppliers to secure competitive pricing, favorable terms, and exclusive offerings for clients.
• Quality Assurance: Ensuring the accuracy and quality of reservations, verifying details, confirming bookings, and resolving any discrepancies or issues promptly.
• Customer Service: Providing exceptional customer service to clients, addressing inquiries, resolving complaints, and ensuring a seamless booking experience from inquiry to post-travel support.
• Sales Support: Collaborating with the sales and marketing teams to support sales efforts, provide product knowledge, and assist with developing customized itineraries and proposals for clients.
• Financial Management: Monitoring revenue, expenses, and profitability related to reservations operations, tracking financial performance against targets, and implementing cost-saving measures where possible.
• Technology Utilization: Leveraging reservation management systems, booking platforms, and other technology tools to streamline processes, enhance efficiency, and improve the overall customer experience.
• Compliance and Risk Management: Ensuring compliance with industry regulations, company policies, and contractual agreements, while also identifying and mitigating potential risks related to reservations and supplier relationships.
• Continuous Improvement: Proactively identifying opportunities for process improvements, automation, and optimization to enhance productivity, accuracy, and customer satisfaction levels.

• Managed FIT Operations in Singapore & Malaysia: Oversaw the organization's operations for Free Independent Travelers (FIT) in both Singapore and Malaysia, ensuring smooth execution of travel plans.
• Handled B2B Enquiries for Singapore & Malaysia: Managed business-to-business inquiries for both regions, serving as the primary point of contact for corporate clients.
• Achieved High Conversion Rate of Inquiries: Demonstrated a proven track record of successfully converting inquiries into potential bookings, showcasing effective sales and negotiation skills.
• Proficient in DS System for Documentation: Generated quotations, invoices, itineraries, and vouchers utilizing the DS system, ensuring accuracy and efficiency in documentation processes.
• Effective Client Communication: Engaged with clients to comprehensively understand their travel needs, fostering positive relationships and delivering tailored solutions.
• Customized Itinerary Planning: Designed personalized itineraries aligned with client preferences and requirements, offering a bespoke travel experience.
• Supplier Coordination and Booking Confirmation: Liaised with suppliers and vendors to coordinate bookings and confirm arrangements, ensuring seamless travel logistics.
• Thorough Management of Documentation and Payments: Handled all documentation, payment processes, and invoicing procedures meticulously, maintaining accuracy and compliance.
• Responsive Customer Support: Provided exceptional customer support, promptly addressing queries and concerns to enhance overall client satisfaction.
• Utilized Destination Knowledge for Upselling: Leveraged in-depth destination knowledge to recommend and upsell additional services, enhancing the travel experience for clients.
• Cultivated Positive Client Relationships: Prioritized quality service delivery and maintained positive client relationships, contributing to repeat business and referrals.

• Managed FIT & Group Travel in Singapore: Oversaw travel operations for both Free Independent Travelers (FIT) and group bookings in Singapore, ensuring seamless travel experiences for all guests.
• Handled B2B Enquiries in Singapore: Managed business-to-business inquiries specifically for the Singapore market, serving as the key point of contact for corporate clients.
• Proven Record of Converting Inquiries to Bookings: Demonstrated a track record of successfully converting inquiries into confirmed bookings, highlighting effective sales and negotiation skills.
• Proficient in DS System for Documentation: Utilized the DS system to generate quotations, invoices, itineraries, and vouchers, ensuring accurate and efficient documentation processes.
• Liaised with Travel Agents: Acted as a liaison between the company and travel agents, coordinating travel requirements and ensuring smooth communication and collaboration.
• Prepared Competitive Quotations: Developed competitive quotations tailored to the specific travel needs of clients, showcasing a proactive approach to meeting customer requirements.
• Rigorous Follow-up with Travel Agents: Conducted rigorous follow-up with travel agents regarding bookings and payments, ensuring timely and accurate transactions.
• Managed Documentation and Customer Service: Oversaw the management of invoices, itineraries, and vouchers, maintaining meticulous records and providing excellent customer service to all guests.
• Ensured Excellent Customer Service: Prioritized providing excellent customer service to all guests, ensuring their needs were met and enhancing their overall travel experience.

• Operations Management: Overseeing day-to-day operations of the travel company, ensuring smooth functioning across all departments.
• Process Improvement: Identifying inefficiencies and bottlenecks in operations and implementing solutions to improve processes and streamline workflows.
• Quality Assurance: Ensuring that all operational activities meet company standards and comply with regulatory requirements, including safety protocols and service quality.
• Resource Management: Managing resources effectively, including personnel, equipment, and facilities, to optimize productivity and minimize costs.
• Supplier Management: Establishing and maintaining relationships with suppliers, negotiating contracts, and ensuring timely delivery of services and products.
• Logistics Coordination: Coordinating logistics for travel itineraries, including transportation, accommodations, tours, and activities, to ensure a seamless travel experience for clients.
• Customer Service: Providing support to clients before, during, and after their travels, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Risk Management: Identifying potential risks to operations and implementing measures to mitigate them, such as contingency plans for emergencies or disruptions.
• Team Leadership: Providing leadership and guidance to operational teams, fostering a positive work environment, and promoting professional development and growth.

• Handled Inquiries from Corporate Clients: Managed inquiries received via web, reference, and telephone from corporate clients, addressing their travel needs promptly and effectively.
• Achieved High Conversion Rate: Successfully converted inquiries into potential bookings and sales through strong follow-up and personalized service, contributing to revenue growth.
• Processed Travel Arrangements: Managed the processing of travel arrangements and hotel bookings, including online hotel bookings, ensuring accuracy and efficiency.
• Negotiated with Suppliers: Negotiated and coordinated with multiple suppliers for various travel services, securing competitive rates and ensuring high-quality service delivery.
• Managed B2B and B2C Bookings: Oversaw bookings from both business-to-business (B2B) and business-to-consumer (B2C) clients, catering to diverse customer segments.
• Overseen FIT Bookings: Managed operations related to FIT (Free Independent Traveler) bookings, providing customized travel solutions tailored to individual preferences.
• Handled Visa Processing: Managed visa processing for clients, ensuring compliance with relevant regulations and facilitating smooth travel arrangements.
• Liaised for Payments and Tour Requirements: Acted as a liaison between guests, travel agents, and the organization, facilitating payments and addressing tour requirements effectively.
• Prepared Vouchers: Prepared vouchers for clients, ensuring all necessary documentation was provided accurately and in a timely manner.
• Managed Travel Operations across Multiple Sectors: Managed travel operations for Southeast Asia, Dubai, Mauritius, Maldives, Sri Lanka, and Turkey sectors, overseeing diverse geographical regions and ensuring seamless travel experiences.
• Ensured Excellent Customer Service: Prioritized providing excellent customer service to all guests throughout their travel experience, enhancing customer satisfaction and loyalty.

Here's a concise breakdown of your additional responsibilities:

• Managed Several Groups of MICE (Meetings, Incentives, Conferences, and Exhibitions):Oversaw the organization and logistics of multiple MICE groups, ensuring seamless execution of events and meetings.
  
• Liaisoning with Guests:Acted as the main point of contact for guests, providing assistance, addressing queries, and ensuring their needs were met throughout their stay or event.
  
• Coordination with Several Suppliers:Collaborated with various suppliers such as hotels, venues, transportation companies, and vendors to coordinate services and arrangements for MICE groups.
  
• Managed Tour Leader’s File:Organized and maintained documentation and information related to tour leaders, ensuring they had all necessary resources and support for leading groups.
  
• Managed Rooming List, Vouchers from Suppliers, Guest Passport Details:Handled the preparation and management of rooming lists for group accommodations, as well as the collection and organization of vouchers from suppliers and guest passport details for travel documentation.
  
• Managed Visa Documentation:Oversaw the process of collecting and managing visa documentation for guests, ensuring compliance with visa requirements and timely submission of necessary documents.
  
• Ensured Strong Follow-up with Guests:Maintained consistent communication with guests before, during, and after their stay or event, ensuring their satisfaction and addressing any concerns or requests promptly.