Prachi Damani

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed team communications and information for meetings.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Received and processed stock into inventory management system.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Carried out day-to-day duties accurately and efficiently.
• Delivered services to customer locations within specific timeframes.

Delivered and maintained the standards of services excepted by Premier customer.

Successfully achieved sales targets – qualified for conventions – Malaysia December 2006 and Singapore March 2007.

Consistently achieved sales targets and dormant account activation targets.

Process Coach for the branch

Managed functioning of the branch ATM

Back up CSM for the branch in his/her absence and handled a team of 6 members (CSO and teller staff)

Managing customer service requests and ensuring customer satisfaction.

Analysing requirements of clients and suggesting suitable services and solutions.

Provide consultative support to customers for financial decision making and ensuring best client service with high satisfaction levels.

Successfully achieved sales targets.

Worked as a Temporary Staff managing the “May I help You” Desk

The role involved resolving minor customer queries and grievances.

Promoted and encouraged the customers to use alternative delivery platforms such as the ATM, internet banking, phone banking, helping in achieving “Migration to alternative platform”.

Product information dissemination and cross selling of Credit Cards, Personal loans, Home Loans.

Managing and co-ordinating Inward and outwards documents for the branch.

Managing Inward document distribution of the documents

Later was a part of the cash and clearing team, managing the inward and outward clearing for Pune main branch and was also the substitute teller.