Prachi Dunbale
Navi Mumbai
Summary
- Strong communication skill in English, Korean, Marathi and Hindi
- Over 2 decades of corporate experience of facing customers and managing stress situations on the spot while dealing with customers from all over the world and with very limited resources at discretion
- Held managerial, administrative and customer facing responsibilities
- Resourceful Cabin Supervisor known for high productivity and efficiency in task completion.
- Specialize in crew management, safety protocol implementation, and customer service excellence.
- Possess strong leadership, communication, and problem-solving skills vital for ensuring passenger satisfaction and maintaining operational standards
Overview
22
22
years of professional experience
Work History
Cabin Supervisor
Air India Limited
Mumbai
2004.11 - Current
- Managing flight administration across domestic and international flights
- Managing staffs, perishable resources
- stressful situations with customers from across the world and dispute resolution
- Oversee pre-flight preparations, including safety briefings, equipment checks, and cabin setup, to ensure compliance with airline standards and regulations
- Act as a liaison between cabin crew and flight deck crew, facilitating clear communication and coordination during all phases of flight
- Respond effectively to in-flight emergencies, demonstrating sound judgment and decisive action to ensure the safety and well-being of passengers and crew
- Maintain a high level of professionalism and customer service, consistently receiving positive feedback from passengers and colleagues.
- Provide “On the Job” training to the newly recruited crew
- Prepare and submit analytic reports concerning flight incidents
Assistant Store Manager
Dominos Pizza
2003.01 - 2004.01
- Assisted the store manager in daily operations, including staff supervision, inventory management, and customer service
- Trained new employees on company policies, procedures, and customer service standards to ensure consistency and quality
- Monitored and maintained inventory levels, placing orders as needed to minimize stockouts and excess inventory
- Resolved customer complaints and inquiries promptly and effectively, ensuring a positive dining experience for all guests
- Collaborated with team members to implement process improvements and streamline operations, increasing efficiency and profitability.
Guest Service Executive
Lalit Intercontinental (Mumbai)
2003.01
- Greeted guests upon arrival, providing a personalized welcome and ensuring a smooth check-in process
- Responded promptly to guest inquiries, requests, and complaints, resolving issues to the satisfaction of the guest and maintaining a high level of service
- Provided recommendations for local attractions, restaurants, and activities to enhance the guest experience and promote hotel amenities
- Processed reservations, cancellations, and modifications accurately and efficiently, utilizing hotel management software
- Conducted pre-arrival checks to ensure guest rooms were prepared according to guest preferences and special requests.
Education
PGDM - Human Resources Development
Welingkar Institute
Mumbai01.2009
BSC in Hospitality and Hotel Administration -
IHM
Mumbai01.2003
Skills
- Strong communication skill in English, Korean, Marathi and Hindi
- Over 2 decades of corporate experience of facing customers and managing stress situations on the spot while dealing with customers from all over the world and with very limited resources at discretion
- Held managerial, administrative and customer facing responsibilities
- Strong leadership and mentoring abilities
- Exceptional crisis management and problem-solving skills
- Proficient in emergency procedures and first aid techniques
- Excellent communication and interpersonal skills
- Detail-oriented with a focus on quality and consistency
- Ability to thrive in a fast-paced, high-pressure environment
- Ability to multitask and prioritize tasks in a fast-paced environment
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Korean
Intermediate (B1)
B1
Timeline
Cabin Supervisor
Air India Limited
2004.11 - Current
Assistant Store Manager
Dominos Pizza
2003.01 - 2004.01
Guest Service Executive
Lalit Intercontinental (Mumbai)
2003.01
PGDM - Human Resources Development
Welingkar Institute
BSC in Hospitality and Hotel Administration -
IHM
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