PRACHI GANGWANI
KALYAN
Summary
I am self-motivated and responsible person, seeking a company, where I can learn and utilize management and administrative skills benefit my organization growth and success.
Overview
6
6
years of professional experience
Work History
GRE
Tribeca Developers
02.2024 - Current
- Maintaining clawless customer experience at the sales galleries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Demonstrated keen attention to detail in handling transactions, ensuring 100% accuracy in balancing cash drawers at the end of each shift.
- Maintained schedule of class assignments to meet deadlines.
- Experience and proficiency with a broad range of software and applications (MIS). Maintaining, safeguarding, coordinating, and supervising all the third-party executives.
Receptionist
Cordelia Cruises
- Establishing and maintaining strong relationships with all departments of the cruise sector to ensure maximum participation, productivity, morale and guest service, Delivering excellent customer services with effective resolution of issues/complaints for all passenger concerns are dealt in a professional and customer focused manner
- Responsible for handling reception area to maintain with all forms/information leaflets are up-to-date & relevant to the current passengers and/or cruise
- Ensuring all Front Office quality standards are complied with handling and logging of emergency calls as per policies and procedures
- Providing the highest level of customer service for all guests with complete Customer Service Questionnaires (CSQ’s) at the end of each voyage and generate associated reports for distribution to the relevant parties
- Collaborating with shore side & on-board departments in order to book cocktail parties, presentations, and meetings for on-board groups including loyalty events
- Supervising all gift orders and ensured punctual delivery, charging and reconciliation of relevant Departmental Recharge Accounts.
Front Desk Executive
Raymond Realty
02.2023 - 10.2023
- Interacting with vendors, contractors, and professional services of manpower.
- Greeted and welcomed customers in a friendly manner.
- Developed and updated spreadsheets and database of track report on sales data.
- Scheduled office meetings and client appointments for staff teams.
- Prepared daily reports on customer inquiries, complaints, or comments.
- Maintained an accurate inventory of office supplies.
- Ensured that all areas of the front desk were kept clean and organized.
- Coordinated with various departments to ensure smooth operations.
Front Desk Executive Cum Admin
LODHA DEVELOPERS LTD
10.2021 - 02.2023
- Maintaining Clawless customer experience at the sales galleries
- To procure annual maintenance contract from vendors for maintaining sales galleries at various location (NEW CUFFEE PARADE)
- To ensure expenses are maintained within allocated budgets of the organization
- To efficiently coordinate with parallel departments eg
- Marketing events team, etc
- To ensure proper utilisation of resources provided by vendors and timely payments for the same
- Organising, planning, and executing various for customers, channel partners conducting trainings the department
- Multiple process of invoices including PR, PO & Tax invoice
- To be Flexible and extend job duties to carry out any other reasonable responsibilities within the job capacity as assigned to meet business demands and guest service needs.
Coordinator
01.2020
- Managing a team of 40-50 callers on everyday basis
- Maintaining the attendance of the callers manually in the excel sheet
- Allocating callers to the sourcing managers solving their doubts if any
- Maintaining discipline in the team
- Managing the entire activity altogether.
Hostess
Freelancer
01.2019 - 12.2020
- Greeting customers with positive attitude
- Collecting customer’s information and keeping records in the system
- Generating customers tokens
- Explaining sample Flat
- Explaining them about the property in brief and also guiding them a rough knowledge about the land parcel of the construction
- Allocating them a closing manager
- Taking customers feedback.
Loyalty caller
Real Estate
01.2021
- Connecting to the customers via phone call and explaining the project in brief
- Transferring the leads to the concerned manager.
Education
Ty.Bcom -
CHM College
Ulhasnagar, MH01-2022
HSC -
CHM College
Ulhasnagar, MH01-2019
SSC -
Lourdes High School
Kalyan, MH01-2017
Skills
- Positive attitude
- Being calm and cheerful when things go wrong
- Thinking skills
- Problem solving and decision making
- Oral and written communication skills
- Comfortable with travel for long periods
Languages
- English
- Hindi
- Sindhi
- Marathi
Projects
Runwal Mycity, 01/01/2020, Freelancer as a Evangelist, Greeting the customer., Explaining the customer about the project location., Showing the layout of the project to the customers and giving details about the same., Explaining the customers about the payment terms and solving problems., Scheduled walk through of the prospective properties and guided clients through each home’s features and value. Millennium Heights [MCHI EXHIBITION] Lodha Park Lodha Crown Lodha Palava Lodha World Towers Runwal Eirene Runwal Gardens Runwal Mycity Runwal Nirwana Poddar Wondercity Regency Anantam MCHI Exhibition 2019-2020 Lodha NewCuffeParade Lodha Park, Loyalty caller in real estate, Connecting to the customers via phone call and explaining the project in brief, Transferring the leads to the concerned manager.
Timeline
GRE
Tribeca Developers
02.2024 - Current
Front Desk Executive
Raymond Realty
02.2023 - 10.2023
Front Desk Executive Cum Admin
LODHA DEVELOPERS LTD
10.2021 - 02.2023
Loyalty caller
Real Estate
01.2021
Coordinator
01.2020
Hostess
Freelancer
01.2019 - 12.2020
Receptionist
Cordelia Cruises
Ty.Bcom -
CHM College
HSC -
CHM College
SSC -
Lourdes High School
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