PRACHI GUPTA
Administration
SITAPUR
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Highly-qualified Housekeeping Supervisor offering 4 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Housekeeping Coordinator
The Living Adventure Accor Group
Qatar
02.2023 - 01.2024
- Maintained controls over expenses and inventory for optimal budget tracking.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
Senior Desk Coordinator
Ramada Plaza By Wyndham
Lucknow
09.2022 - 04.2023
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Managed company schedule to coordinate calendar and arrange travel.
Radisson Hotel Agra
Desk Coordinator
AGRA
10.2019 - 05.2021
- Greeted and assisted guests by gathering information pertaining to guest request.
- Increased customer service ratings through personable service.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Ensured exceptional guest experiences by regularly monitoring service quality and addressing areas of improvement promptly.
Administrative Assistant
Mavericks Consultancy
Lucknow
01.2016 - 02.2019
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Executive
Spicejet Pvt.Ltd
Delhi
03.2014 - 06.2015
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
Education
LLB - IPC, CRPC Etc
Kanpur University
Sitapur 11.2019 - Current
Diploma Of Hospitality - English, Personal Development
Frankfinn Institute of HTCS
Lucknow 04.2013 - 05.2014
Senior Secondary Education - PCM
Sumitra Inter College
Sitapur 05.2007 - 05.2008
Senior Secondary Higher Education - PCM
Indira Inter College
Sitapur 05.2012 - 05.2013
Timeline
Housekeeping Coordinator
The Living Adventure Accor Group
02.2023 - 01.2024
Senior Desk Coordinator
Ramada Plaza By Wyndham
09.2022 - 04.2023
LLB - IPC, CRPC Etc
Kanpur University
11.2019 - Current
Radisson Hotel Agra
Desk Coordinator
10.2019 - 05.2021
Administrative Assistant
Mavericks Consultancy
01.2016 - 02.2019
Customer Service Executive
Spicejet Pvt.Ltd
03.2014 - 06.2015
Diploma Of Hospitality - English, Personal Development
Frankfinn Institute of HTCS
04.2013 - 05.2014
Senior Secondary Higher Education - PCM
Indira Inter College
05.2012 - 05.2013
Senior Secondary Education - PCM
Sumitra Inter College
05.2007 - 05.2008
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