Prachi Junghare
Mumbai
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
YOR Health
California
04.2018 - 06.2024
- Assisted customers in navigating website features and functions, leading to a smoother user experience and a 20% reduction in navigation-related inquiries
- Answered customer inquiries via phone, email, and ticketing system promptly and efficiently, achieving a 95% customer satisfaction rate.
- Maintained detailed records of all customer interactions, transactions, comments, and complaints, which streamlined the resolution process and improved tracking by 30%.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Gathered customer feedback to suggest improvements for products and services.
- Built sustainable relationships of trust through open communication with customers.
- Identified opportunities to upsell additional services when appropriate, contributing to a 7% increase in revenue from existing customers.
- Reviewed customer chargeback disputes and determined appropriate course of action.
Export Documentation Coordinator
Kay Bee Export
Thane
08.2011 - 05.2013
- Provided excellent service by addressing inquiries about export and import processes, shipping schedules, and documentation.
- Coordinated with shipping companies, freight forwarders, and customs brokers for timely and cost-effective transportation of goods.
- Prepared and verified export and import documents, including invoices, packing lists, bills of lading, and customs declarations.
- Ensured compliance with international trade regulations, export control laws, and company policies.
- Identified and resolved shipment, customs clearance, and documentation issues promptly.
- Maintained clear communication with customers, suppliers, and internal teams to ensure smooth operations.
- Monitored and tracked shipments, provided customers with regular updates, and prepared reports on export and import activities.
- Built and maintained strong relationships with customers, providing tailored solutions to enhance satisfaction.
Education
Advance Certificate Program in Data Analytics/Business Analytics For Digital Transformation - Business Analyst
ExcelR
Global04.2024
Advance Certificate in Foreign Trade - Foreign Trade
Indian Merchant's Chamber, Mumbai
Mumbai01.2013
BCOM -
University of Mumbai
Mumbai04.2010
Skills
- Customer Service
- Email correspondence
- Customer Relationship Management
- CRM Software
- Order and Refund Processing
- Understanding Customer Needs
- Account Updates
- Work Prioritization
- Problem-solving abilities
- Complaint Handling
- Remote Office Availability
- Document and Records Management
- Active Listening
- Analytical Thinking
- Customer Retention Strategies
- MS Office
- Report Generation
- Data Evaluation
- Issue and Complaint Resolution
- Tableau
- PowerBI Reporting
- Powerpoint knowledge
- Advanced Excel Proficiency
Affiliations
Volunteer Experience:
- Pulse Polio Program Volunteer
- Actively participated in the Pulse Polio Program, a national initiative to eradicate polio.
- Conducted door-to-door visits to ensure every child in the community received vaccination.
- Educated parents about the importance of polio vaccination and ensured compliance with health guidelines.
Languages
English
First Language
English
Upper Intermediate (B2)
B2
AI Enthusiast and Productivity Advocate
I'm passionate about mastering new AI tools to boost my productivity. I rely on everyday aids like ChatGPT and Gemini, using their magic to streamline tasks. I'm excited to dive into other cool AI tech, like image recognition and language processing tools, to keep pushing boundaries and making a real impact.
References
References available upon request.
Timeline
Customer Care Representative
YOR Health
04.2018 - 06.2024
Export Documentation Coordinator
Kay Bee Export
08.2011 - 05.2013
Advance Certificate Program in Data Analytics/Business Analytics For Digital Transformation - Business Analyst
ExcelR
Advance Certificate in Foreign Trade - Foreign Trade
Indian Merchant's Chamber, Mumbai
BCOM -
University of Mumbai
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