PRACHI LALWANI
ICHALKARANJI
Summary
At TAKEMONKS PVT LTD, I excelled as a Relationship Specialist, leveraging my expertise in customer relations and research to enhance client satisfaction and loyalty. My proactive approach in resolving escalated issues and strategic client onboarding resulted in significant trust building and positive feedback, driving retention and attracting new business.
Overview
7
7
years of professional experience
Work History
Relationship Specialist
TAKEMONKS PVT LTD
MUMBAI
02.2022 - 01.2025
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Increased engagement by 25% in four months, and improved customer satisfaction by 35%.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Developed strategies to attract new customers while retaining existing ones.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
Customer Care Executive
KILLER JEANS
MUMBAI
07.2018 - 07.2021
- Investigated customer complaints and provided solutions within acceptable time frames.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Coordinated with the technical support team to resolve product or service issues.
- Gathered customer feedback and reported it to management for further action.
- Addressed customer questions and concerns regarding products and services.
Education
Bachelor of Management Studies - Marketing
MALINI KISHOR SHANGVI COLLEGE
MUMBAI05-2017
Skills
- Trust building
- Receiving feedback
- Customer relations
- Client onboarding
- Research and due diligence
INTERNSHIP AT KILLER JEANS
- Handling customers at store.
- Resolved customer grievance's.
- Handling multiple client queries at the same time.
Affiliations
- Winning various cricket tournaments
- Organized multiple exhibitions
- Participation in various badminton & other sports events
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Beginner
A1
Timeline
Relationship Specialist
TAKEMONKS PVT LTD
02.2022 - 01.2025
Customer Care Executive
KILLER JEANS
07.2018 - 07.2021
Bachelor of Management Studies - Marketing
MALINI KISHOR SHANGVI COLLEGE
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