Salesforce
Prachi Narvekar
Service Operations Manager
Pune
Summary
Results-driven Operations Leader with 15+ years of progressive experience in global operations management, shared services, and process optimization across multi-region environments. Proven success in building and leading high-performing, cross-functional teams—including remote and geographically dispersed units—while ensuring alignment with strategic business goals.
Extensive expertise in Yardi Voyager, including Procure to Pay (P2P) workflows, residential and affordable housing property management, Voyager setup and configuration, ETL imports, custom Voyager reporting, and integrations with EnergyPlus and Energy Star for sustainability tracking. Skilled in vendor management, SLA governance, and centralized procurement operations.
Strong background in transitioning operational functions to shared services models, driving cost reduction, service level optimization, and operational scalability. Adept at collaborating with global stakeholders across R&D, Implementation, and Support to enhance service delivery and operational efficiency.
Recognized for analytical thinking, problem-solving, and data-driven decision-making, with excellent communication and stakeholder management skills. Deep understanding of India operations, local compliance, and cultural dynamics in global business environments.
Overview
19
19
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Service Operations Manager – Global Service & Support (GSS)
Cummins Inc.
06.2023 - Current
- Led scheduling and invoicing of over 6000+ PEM service orders annually across the North America region, ensuring 100% compliance with invoicing protocols and maintaining a streamlined billing cycle time of 24 hours from the last punch, significantly enhancing cost-efficiency and service responsiveness.
- Achieved a 98% on-time scheduling rate, supporting high customer satisfaction and SLA adherence across workshop and field service environments.
- Supported digital transformation initiatives by standardizing service processes and contributing to system enhancements that improved visibility, reporting accuracy, and operational control.
- Provided strategic input to service leadership on operational gaps, resource planning, and performance metrics, enabling data-driven decisions and continuous improvement across service areas.
Sr. Team Leader
Yardi Software India Private Limited
10.2013 - 11.2022
- Collaborated with Development and Implementation teams to align with project timelines.
- Implemented a vendor performance evaluation system, improving SLA adherence by 25%.
- Played a key role in transitioning procurement workflows to a centralized Yardi platform, reducing manual errors by 30%.
- Consolidated vendor base by 20%, improving service quality and reducing overhead.
- Resolution of tickets, related to PO queries, invoice exception from customers, vendors.
- Conceptualized, designed, and executed productivity & control plans, including regular review of team performance.
- Coordinated with the Development Team regularly to stabilize the product and ensured smooth implementation of new clients.
- Played a key role in the recruitment process, contributing to the growth and development of the team.
- Engaged in disciplinary/commitment issues and spearheaded PIP.
- Determined areas for efficiency improvement and created plans to speed up process transitions.
Sr. Process Executive
Jardine Lloyd Thompson
11.2009 - 11.2012
Team Member
J.P. Morgan India
02.2007 - 03.2009
Education
Bachelor of Management Studies - Finance
Mumbai University
Shri Chinai College Of Commerce And Economics06-2007
Skills
Service Operations Management
Software
Oracle Forms
Yardi Voyager
MS Office
MS Visio
EnergyPlus
Yardi Breeze
Business Mgmt System (BMS)
Confluence
Certification
Certified in Six Sigma Yellow Belt (2023)
Accomplishments
- Led and successfully implemented Continuous Improvement (CI) automation projects, including a back-order automation initiative that resulted in a cost savings of $5 million, and enhanced BOT automation logic that saved approximately 7,350 hours annually by sending automated reports to customers.
- Travelled to the USA in 2016 to deliver in-depth training on newly implemented production software to international counterparts, resulting in accelerated adoption, improved process accuracy, and enhanced operational efficiency across global teams.
- Independently led and executed multiple automation initiatives, including client onboarding to new production software, data transitions, Auto Pay setup, payable batching, and billing automation—resulting in operational efficiencies equivalent to monthly savings of 10 full-time employees (FTEs).
CAREER TIMELINE
- Feb'07 - Mar'09 J.P Morgan India, Mumbai
- Nov'09 - Nov'12 Jardine Lloyd Thompson, Mumbai
- Oct'13 - Nov'22 Yardi Software, Pune
- Jun'23 - presently Cummins Inc., Pune
Visa Details
U.S. B1 Visa holder – valid until 2026
Timeline
Service Operations Manager – Global Service & Support (GSS)
Cummins Inc.
06.2023 - Current
Sr. Team Leader
Yardi Software India Private Limited
10.2013 - 11.2022
Sr. Process Executive
Jardine Lloyd Thompson
11.2009 - 11.2012
Team Member
J.P. Morgan India
02.2007 - 03.2009
Bachelor of Management Studies - Finance
Mumbai University
Similar Profiles
Matt MarksburyMatt Marksbury
Service Manager at Cummins Inc.Service Manager at Cummins Inc.
Venus MehtaVenus Mehta
IT Director – Software Asset Management at Cummins Inc.IT Director – Software Asset Management at Cummins Inc.
Rodney (Tad) DuckworthRodney (Tad) Duckworth
Corporate PSI at Cummins Inc.Corporate PSI at Cummins Inc.
Vaibhav SuryawanshiVaibhav Suryawanshi
UI Developer at Xcaliber Infotech Private LimitedUI Developer at Xcaliber Infotech Private Limited
PRASAD JAHAGIRDARPRASAD JAHAGIRDAR
Co-founder and Director at Schego Solutions Private LimitedCo-founder and Director at Schego Solutions Private Limited