Prachi Nathan

• TerraTern, DeutschActive, Shashwat.
• Delivered online German courses up to B1, creating tailored teaching materials to enhance learning outcomes.
• Mentored learners to increase subject confidence and competence, resulting in improved student performance.
• Delivered training programmes within allocated timeframes.
• Assessed student progress to respond to additional support needs.
• Kept training data and documentation secure for full compliance.
• Have maintained record of passing 100% .
• Average batch of 3 - 10 students each batch
• Have received positive feedback from students

• Delivered German training up to B1/B2 for medical professionals.
• Achieved 100% success rates across most batches; excellent reviews from doctors, nurses and medical professionals.
• Mentored learners to build subject confidence and competence.
• Conducted regular assessments to evaluate trainee progress and identified areas requiring further attention.
• Coordinated with department heads to identify training needs, aligning programmes with strategic goals.
• Established a continuous learning culture by introducing monthly knowledge-sharing sessions.
• Designed customised training materials to meet the specific needs of diverse teams within the organisation.
• Kept training data and documentation secure for full compliance.
• Assessed training needs of individuals and organisations and helped set up programs to meet needs.
• Developed complete training programs and led training using expert learning techniques.
• Provided additional materials to enhance training.
• Reported on learners' progress and predicted course completion timeframes.
• Measured quality and effectiveness of training programmes using established methods.
• Developed and delivered engaging training sessions for new employees, focusing on company policies and procedures.
• Implemented innovative e-learning solutions to enhance access to training resources for remote employees.
• Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
• Promoted a feedback culture, encouraging constructive criticism to drive continuous improvement in training delivery.
• Streamlined the onboarding process for new hires, reducing time to productivity by 30%.

Resolved customer complaints swiftly, turning negative experiences into positive outcomes.

• Processed financial settlements for trades, ensuring accuracy and compliance with regulatory standards.
• Implemented stringent financial controls to minimise errors in payment processing and enhance accuracy in account settlements.
• Monitored client accounts for delayed payments and performed follow-up enquiries to facilitate timely settlements.
• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analysed information and provided solutions to problems.
• Handled customer concerns and escalated major issues to supervisor.

• Trained 500+ school students and professionals.
• Developed learning material for students
• .Have taken many initiatived conducting cultural event , heading the Cultural departmen to create cultural sensitivity along with language skills

• Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
• Assigned homework and quizzes to gauge performance of students.
• Maintained up-to-date records of student performance, behaviour, and attendance.
• Earned positive feedback from parents regarding classroom instruction and student learning success.