Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Prachi Parmar

Prachi Parmar

Mumbai

Summary

Detail-oriented and organized professional with experience in project coordination, documentation, content creation, and brand communications. Skilled in managing administrative tasks, vendor communications, and reporting. Proficient in tools like MS Office and experienced in handling stakeholder interactions. Seeking to leverage my expertise in a structured, process-driven role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Analyst- Project Coordinator

HCLTech
Delhi
06.2022 - 09.2024
  • Key contributor to the pre-sales division in the Service Integration & Management team.
  • Led weekly calls and ensured timely updates on the funnel tracker from all deal owners.
  • Ensured accuracy and clarity of client documents during the 'new opportunity identified stage by reviewing and preparing clarification question sets, response decks, and scope understanding decks.
  • Coordinated responses to multiple RFP/RFIs across assigned regions, collaborating with different teams to ensure alignment with client requirements.
  • Demonstrated expertise in preparing presentations and creating editable documents meeting tight deadlines while maintaining high attention to detail.
  • Developed detailed documents covering analytics project processes, procedures, and best practices for future use.
  • Implemented ITIL Best Practices to manage incidents and change, enhancing service delivery.
  • Utilised ITSM Tools to track and resolve IT service requests, ensuring SLA compliance.
  • Facilitated meetings with relevant parties to deliberate on objectives, tactics, and timeframes for pre-sales initiatives.
  • Created and maintained a library of model/standard documents, templates, or other reusable knowledge assets on SharePoint.

Social Media & Marketing Management

Freelance
Mumbai
01.2022 - 12.2023
  • Currently managing the social media presence for a gaming content creator by focusing on content strategy, audience engagement, and brand collaborations.
  • Managed content calendars including scheduling posts, creating content and tracking performance.
  • Acted as the primary point of contact between the brand and the creator for brand communications, negotiating commercials, and locking deals to ensure alignment with promotional objectives.
  • Skilled in creating engaging reels, carousel posts, and short-form video content, with a strong understanding of photographic angles and visual storytelling.
  • Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
  • Analyzed social media metrics with Google Analytics and platform insights to gauge engagement, audience growth, and campaign performance.

Education

PGDM - Marketing

iFEEL Institute
04-2022

Bachelors in Commerce -

Mumbai University
04-2020

High School Certificate -

Maharashtra State Board
05-2017

Secondary School Certificate -

Maharashtra State Board
03-2015

Skills

  • MS Office Suite
  • Project Documentation
  • Social Media Management
  • Reporting & Analysis
  • PMO Excellence
  • Client Requirement Gathering
  • Proactive Team Contributor
  • Clear Verbal Communication

Certification

SIAM Foundation Certification- EXIN (October 2023)

Certified in Service Integration & Management Framework

Languages

Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Senior Analyst- Project Coordinator

HCLTech
06.2022 - 09.2024

Social Media & Marketing Management

Freelance
01.2022 - 12.2023

PGDM - Marketing

iFEEL Institute

Bachelors in Commerce -

Mumbai University

High School Certificate -

Maharashtra State Board

Secondary School Certificate -

Maharashtra State Board

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Prachi Parmar