Summary
Overview
Work History
Education
Skills
Timeline
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Prachi Prabha

Prachi Prabha

Bangalore

Summary

Results-driven Relationship Manager with extensive experience in cultivating and managing client relationships, adept at resolving complex challenges to drive product growth. Expertise in interpersonal communication, strategic planning, and building strong rapport with both clients and colleagues. Successfully enhanced customer satisfaction ratings through outstanding service delivery, consistently meeting and exceeding business targets.

Overview

3
3
years of professional experience

Work History

Inside Sales Manager

Nobroker Technologies Pvt Ltd.
BANGALORE
04.2024 - Current
  • Managed a team of 10 sales executives, providing guidance, training, and support in achieving sales targets.
  • Conducted regular training sessions on sales pitches and closure techniques to enhance team performance and ensure consistency.
  • Held weekly sales review meetings with all executives to discuss progress, address challenges, and strategize for improved results.
  • Exceeded expectations by delivering a lead-to-visit percentage of 10.2% on marketing leads in the first month, compared to the expected 7%.
  • Consistently maintained a weekly visit-to-closure ratio of over 20%, surpassing the expected 15%.
  • Efficiently delivered a lead to schedule a rate of 6%, surpassing the industry standard of 4% across the vertical.
  • Maintained client correspondence, preferences, and sales on CRM systems for sales and marketing.
  • Working as a Relationship Manager in the Builder Channel for Pre-Launch Projects in Bangalore, Mumbai, and Pune.

Business Development Manager

BYJUS
BANGALORE
03.2023 - 01.2024
  • Handled a team of 15 sales associates, tracked all input and output parameters, and audited all the bookings and sales.
  • Take a team review weekly based on their input and output performance.
  • Implemented CRM strategies to improve customer engagement and retention.
  • Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Business Development Associate

BYJUS
BANGALORE
02.2022 - 03.2023
  • Engaged with more than 400 parents and students by conducting home visits and having conversations with 25%.
  • Managed the needs of more than one customer at once using strong prioritization and multitasking abilities.
  • Developed and implemented strategies to increase sales and market share.
  • Engaged with customers to build business relationships, and developed knowledge of company products and services to make suggestions according to customer needs.
  • Handled a revenue responsibility of 800,000.
  • Maintained accurate records of customer accounts using CRM software.

Education

MBA - Marketing

SaiBalaji International Institute of Management
Pune
03-2020

Bachelor of Science - Bachelor of Computer Applications

Birla Institute of Technology
Mesra

Skills

  • Effective customer communication
  • Banking
  • Relationship building and management
  • Solution management
  • Service assistance
  • Effective Communication Skills
  • Product Expertise
  • Customer service
  • Problem solving
  • Sales-driven mindset
  • Strategic and Critical Thinking
  • Marketing
  • Sales demoing
  • Sales Technique: B2B and B2C Sales, Team Leadership
  • CRM expertise (Lead Squad, Univ), results oriented
  • Fluent in Hindi and English
  • New business generation
  • Team leadership
  • Relationship building

Timeline

Inside Sales Manager

Nobroker Technologies Pvt Ltd.
04.2024 - Current

Business Development Manager

BYJUS
03.2023 - 01.2024

Business Development Associate

BYJUS
02.2022 - 03.2023

MBA - Marketing

SaiBalaji International Institute of Management

Bachelor of Science - Bachelor of Computer Applications

Birla Institute of Technology

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Prachi Prabha