Open To Work
Prachi Rahalkar
Senior Associate
Mumbai
Summary
Results-driven Senior Associate with over 13 years of experience specializing in Application Production Support within the Banking, Financial Services, and Insurance sectors. Proven expertise in managing application production support and maintenance activities, complemented by strong organizational, analytical, and problem-solving skills. Recognized for exceptional time management abilities and a proactive approach to resolving complex technical issues. Demonstrated success in Production Support Analyst roles, consistently delivering high-quality support and enhancing operational efficiency.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Senior Associate
JP Morgan Chase and Co.
09.2021 - Current
- Provide end-to-end reliability and production support for high-traffic banking applications deployed on Apache Tomcat, Windows servers, GKP, and GAIA Cloud.PrachiRahalkar_CV
- Lead incident response and perform deep-dive analysis using logs, code flow reviews, and monitoring tools to reduce MTTR and prevent recurrences.
- Drive post-incident reviews (blameless RCA) and ensure permanent preventive actions are implemented.
- Manage weekly release deployments aligned to SRE release reliability criteria and ServiceNow change controls.
- Build and maintain observability dashboards, health checks, and automated monitoring using Geneos/Splunk.
- Conduct performance analysis (memory, CPU, threading) to proactively identify bottlenecks before production impact.
- Partner with development and product teams to prioritize reliability-focused enhancements and system migrations.
- Maintain runbooks, SOPs, and knowledge repositories to optimize on-call efficiency and reduce escalations.
- Trained and supported new team members, maintaining culture of collaboration.
- Facilitated seamless migrations to new APM tools/platforms, ensuring zero data loss and minimal service disruption.
- Improved customer satisfaction by providing timely and efficient support for various applications.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Orchestrated continuous integration and delivery pipelines for faster software releases, improving release efficiency.
- Facilitated team training sessions on latest DevOps practices, elevating team skill levels and productivity.
- Performed root cause analysis on recurring issues, implementing long-term resolutions to prevent recurrence.
ASSOCIATE
TIAA GBS
02.2017 - 09.2021
- Project Title: Funds and Trading Web Applications (Investment, Advice, Retirement and Banking)
- Responsibilities: L2 and L3 Application Support
- Support End-to-end Front-end application support and active monitoring to many critical trading and fund managing web applications hosted on OpenShift,AWS and WebLogic.
- Incident and Problem Management: Troubleshooting & investigating. Assisting with root cause analysis and remediation a reew of logs & code logic.
- Led team size of 6 people for operations and maintenance of TIAA web-application.
- Managing timesheets, clarity, shift-rota and led scrum meetings with direct customer/client interaction.
- Prepare RCA, strategic planner for performance management.
- Problem Solving: Perform and review health checks, identify and escalate trends. Act on all application-level alerts and assist with service restoration a Splunk dashboards and Dynatrace Appmon.
- Automation by scripts using Unix shell scripting and scaling queries using Oracle, MySQL, SQL Server database support.
- Work with the scrum teams, systems teams, and development managers to renew a strategy for releasing components and reducing dependencies.
- Analytical Solving: Perform analysis like memory, thread, CPU for applications to find rootcause of run-time issues a Dynatrace Appmon.
- Led daily scrum calls for statuses on assigned incidents and problem tickets and knowledge with expertise with teammates as a lead.
- Maintain knowledge base and Runbooks for known issues to handle all support activities.
- Provide front-line, second level technical support as part of the IT Operations team to deliver exemplary customer service to clients.
- Code fixes with dry compilation using Java and find performance scope by identifying code leakages, scaling requirements of indexes on database tables. server capacities, etc.
SOFTWARE ENGINEER
BNP PARIBAS ISPL
04.2015 - 01.2017
- Project Title: Xelerate CDL Sight Deposit and Billing Applications for EMEA clients
- Responsibilities: L2 and L3 Application Support
- Primarily responsible for Production L3 support of International Cash Management Applications hosted on WAS for EMEA region.
- Led a team of size 7 on maintenance of UAT/SIT environments for testing EOD batches and Xelerate UI Application.
- Manage and maintain knowledge base for production issues and resolutions and gathering requirements with the business analysts and business teams.
- Managed service follow-ups communications, confirming satisfactory resolution of customers' service requests a email and phone.
- Different modules developed in Java core for data masking and flat file generation.
- Perform system configurations, develop scripts and other technologies to automate business workflow, improve productivity, and reduce costs.
- Developments using Unix Shell scripts to automate integration between different systems for processing flat files.
- Monitoring of daily/weekly/monthly/yearly jobs – Work on the jobs failures using Oracle/SQL and critical issues raised by L1 monitoring team into Production.
- Provide accurate and detailed daily and weekly task updates, dashboards and reports.
SYSTEMS ENGINEER
TATA CONSULTANCY SERVICES LIMITED
03.2012 - 04.2015
- Project Title: Mobile Customer Portal/ Customer Zone Portal (MCP)
- Responsibilities: L2 and L3 Web Application Development and Support
- Supports and Java/J2EE Developer Primarily responsible for L3 application support along with code fixes raised by business users and enhancements in the applications.
- Implementation of new portlet applications/modules using J2EE, Struts in existing WebSphere Portal v6.1, v8.0.
- Creating requirement understanding documents and uploading them on knowledge sharing portals.
- Writing Javabased scripts (JARs) to automate standard tasks and debugging application issues and fixes.
- Worked on Incidents and Problem management with Crisis management.
- Responded to service tickets and service requests within established timebased requirements without any escalations.
Education
Bachelor of Engineering - Information Technology
Rajiv Gandhi Technical University
India 04.2001 -
Skills
Operating Systems - Windows 7/10, Red Hat Linux
Languages - Java/J2EE, UNIX, Bash ShellScripting, SQL, DQL, CI/CD, RESTful
Databases - Oracle 19, Microsoft SQL Server 2016 (SP3)
Certification
Splunk Core Certied User - 2021-02
Achievements & Awards
Pat on the Back award (twice) in TIAA GBS For Application Production Support, Star of the Month (July'16) in BNPP ISPL- For providing extensive technical support and resolving issues within time for EMEA region., Winner on the Spot Award in TCS- For highly appreciated by business for migrating 700 users through a JavaScript, Star of the Month and Star Team Award in TCS- For handling a project in Mobile Customer Zone Portal project from technical perspective and resolved the issues within time and proactively.
Timeline
Senior Associate
JP Morgan Chase and Co.
09.2021 - Current
ASSOCIATE
TIAA GBS
02.2017 - 09.2021
SOFTWARE ENGINEER
BNP PARIBAS ISPL
04.2015 - 01.2017
SYSTEMS ENGINEER
TATA CONSULTANCY SERVICES LIMITED
03.2012 - 04.2015
Bachelor of Engineering - Information Technology
Rajiv Gandhi Technical University
04.2001 -