Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Domains Worked
Timeline

Prachi Sachdeva

Bhopal

Summary

Detail-oriented and solution-focused Business Analyst with 3 years of experience, known for delivering impactful solutions and leading cross-functional teams. Proficient in Client Relationship Management, Business Analysis, Project Coordination, and Communication. Seeking opportunities to leverage expertise for organizational success.

Overview

5
5
years of professional experience

Work History

Business Analyst

Paras Technologies
08.2022 - Current


  • - Conducted thorough market research and analysis, leading to the development of a strategic business plan that directly contributed to a commendable 10% increase in client sales.
  • - Drafted details documents such as FRD, BRD, SRS, and collaborated with design and development teams.
  • Collaborated with cross-functional teams to gather, document, and prioritize project requirements.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.

Customer Service Associate

Amazon
10.2020 - 08.2022
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Utilized CRM software to track customer interactions, improving follow-up procedures and response times.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Education

MS/M.Sc(Science) - Chemistry

Holkar Science College, Indore
01.2022
GPA: 9/10

B.Sc - Chemistry

Institute For Excellence In Higher Education, Bhopal
01.2020

12th - English

Secondary Level Education
01.2017
GPA: 85%

10th - English

Higher Secondary Level
01.2015
GPA: 87%

Skills

  • Communication Skills
  • Time Management
  • Business Analysis
  • Client Communication
  • JIRA Tool
  • Project Management
  • User Acceptance Testing
  • Software Development Life Cycle
  • Wireframing
  • Team collaboration
  • Gap analysis

Hobbies and Interests

Listening To Music, Journaling

Accomplishments

Spearheaded the successful launch of a meditation and well-being mobile application, achieving 6,000+ active users within 3 months and driving early-stage revenue generation; currently leading development for Phase 2 to expand features and user engagement.

Domains Worked

Healthcare

IoT

Fintech Payments

Ecommerce

CRM

Timeline

Business Analyst - Paras Technologies
08.2022 - Current
Customer Service Associate - Amazon
10.2020 - 08.2022
Holkar Science College - MS/M.Sc(Science), Chemistry
Institute For Excellence In Higher Education - B.Sc, Chemistry
Secondary Level Education - 12th, English
Higher Secondary Level - 10th, English

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Prachi Sachdeva