Prachi Salve

Project : Bajaj Allianz General Insurance Company

Client : Bajaj Allianz

• Designed and implemented database systems to store and retrieve data.
• Provided support to users experiencing technical issues with developed products.
• Reviewed existing policies and procedures for accuracy.
• Created new policies for customers and updated existing policies as needed.
• Educated customers on rental policies and procedures.
• Managed User Policies : Motor, Travel and Health
• Developed and maintained database records, forms, reports and queries.
• Resolved complex technical problems related to the operation of a database system.
• Provided technical support for users of the database system.
• Created and implemented data cleansing processes to ensure accuracy of data in databases.
• Collaborated with IT personnel in order to develop solutions for improving existing processes or introducing new ones.
• Executed tests on newly developed applications prior to deployment.
• Assisted in developing policies regarding access rights, security protocols, and other operational procedures related to databases.
• Assisted with troubleshooting any issues related to the database system.

Project : DPRM Release and CEM

Client : Morgan Stanley

• Created documents for user manuals, installation instructions and troubleshooting procedures.
• Coordinated with internal stakeholders, vendors and customers on the release schedule of projects.
• Ensured that each release was tested thoroughly before being deployed into production environment.
• Tracked project milestones against planned timelines for successful completion of each release.
• Documented all changes related to software releases in accordance with established procedures.
• Managed all Releases and Changes going in Production.
• Prepared reports on the status of current releases, upcoming features and bug fixes.
• Collaborated with other departments, such as marketing, sales, and engineering, on future releases.
• Managed change requests related to software releases and coordinated with developers for implementation.
• Kept tracks of Releases and performed checks once done.
• Verified accuracy of data related to product and software releases prior to deployment.
• Analyzed customer requirements for product and software releases and provided feedback as needed.

Project : PMCoE IS

Client : Morgan Stanley

• Managed online help desk tickets from creation to resolution.
• Checked and performed RFB's for B2B and B2C Markets
• Managed with access for Traders
• Helped Traders with any system issues
• Managed with all access and overflow to New joined Traders
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• Provided technical support to customers via phone and email.
• Performed quality assurance reviews on completed work orders prior to submission for approval.
• Performed system updates on a regular basis.
• Trained new employees on the use of internal software applications.

Project : PMCoE IM

Client : Morgan Stanley

• Created user accounts with appropriate permissions in Active Directory environment.
• created New user Accounts and Managed them with any related issues
• Developed scripts to automate routine system administration tasks.
• Trained end users on proper usage of installed applications and systems.
• Assisted with the deployment of new applications and services in production environments.
• Participated in disaster recovery planning exercises to ensure business continuity plans were up-to-date.
• Coordinated with vendors to resolve hardware and software compatibility issues.
• Resolved escalated customer service requests from Level 1 support personnel.
• Managed user access privileges within various systems based on authorization levels.
• Investigated root cause analysis of incidents reported by users or automated monitoring tools.
• Replied to customer queries via email, messaging systems and support ticket platforms.

Project : QAPM L1

Client : Morgan Stanley

• Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
• Provided technical support to users by troubleshooting hardware and software issues.
• Performed troubleshooting to diagnose and resolve complex technical problems.
• Provided technical support to end-users on a variety of computer software and hardware issues.
• Created and followed knowledge Articles
• Resolved timely Critical to Low tasks
• Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
• Monitored server performance metrics to identify areas of improvement or optimization.
• Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
• Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
• Identified opportunities for process improvements within the IT department that could result in cost savings or increased productivity.
• Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
• Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.