Prachi Sarnobat

• Oversee the monitoring of system logs, DLP incidents logs and network traffic for unusual or suspicious activity
• Interpret such activity and work with other IT functions on remediation Investigate and resolve security violations by providing post-mortem analysis to illuminate the issues and possible solutions
• Assisting with the management, development of operational risk policies and procedures, governance framework, risk assessment, risk screening and risk mitigation
• Develop appropriate metrics (key risk and performance indicators) to measure the monitoring program and related process
• Support accreditation and compliance activities where directed by the Cyber Manager
• Incident response process expertise
• Manage end-to-end process incident process
• Vulnerability Assessment: identify weaknesses in systems and networks that could be exploited by attackers and recommend solutions.
• Security Implementation implement and manage security tools like firewalls, intrusion detection systems, and antivirus software
• contribute to the development and enforcement of security policies and procedures

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• Handling and managing L1 as well as L2 resources in and as daily Antivirus operations across PAN India
• Resolved escalated Information security assessment and compliance issues and calls.
• Closed Vulnerability points regarding with application as well as database servers
• Troubleshoot policy replication/product deployment related issues Working on Integration of deep security with VMware Vcenter
• Working Analysis the threat level with SOC team Monitoring and maintaining reports of IPS, Antimalware and integrity change events in Deep Security for Windows Servers
• Maintain Compliance and follow the regulatory standards as per SLA
• Keeping abreast of the latest industry trends, threat intelligence, and best practices in information security.
• Utilizing security tools to monitor networks and systems for suspicious activity, analyzing security breaches, and investigating their root causes.
• Managing and maintaining various security tools and technologies, ensuring they are up-to-date and functioning correctly

• Completed the implementation project in more than 5 customer companies like Kalpataru, Stock Holding, India First Limited, Crompton Grives etc.
• Providing customers with technical guidance on the use of products and services is a key responsibility. This may involve explaining complex concepts in layman's terms and offering step-by-step instructions.
• They often work closely with other departments, such as Product Development, Quality Assurance, and Sales, to ensure that customer feedback is incorporated into product improvements and to facilitate a seamless customer experience.
• Working on integrated modules such as Data Loss Protection, Application control.
• Contacting TAC team and worked on escalated issues
• Leveraging global vulnerability discovery tools, continuously detect vulnerabilities across our digital ecosystem.
• Implement monitoring and metrics for security operations
• Experience in managing security tools.
• Engaging with customers through various channels, whether via email, phone, or live chat, Customer Support Engineers need to ensure clear, concise, and empathetic communication to resolve issues satisfactorily.

• Provided technical support on handling support calls and administration.
• Worked on fixing issues on tools as trend micro (Endpoint and Server Protection tools) apex-one, Encryption, DLP on- premises and SAAS environment.
• Creating reports and templates.
• Created on SOP and project documentation Understanding customer’s business and customizing tools policies and procedures for different customers.
• Engaging with customers through various channels, whether via email, phone, or live chat, Customer Support Engineers need to ensure clear, concise, and empathetic communication to resolve issues satisfactorily.
• They may also be involved in training new support staff or conducting knowledge-sharing sessions to build a knowledgeable and proficient support team.
• Providing customers with technical guidance on the use of products and services is a key responsibility. This may involve explaining complex concepts in layman's terms and offering step-by-step instructions.

• Creating UI for Information Company
• Worked on HTML/JAVA/JQuery
• Created website for informative company Support & Maintain the Intranet and Internet sites for the company