Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Prachi Sharma

Delhi

Summary

Data Analyst with 6 years of experience across various industries, skilled in converting complex data into actionable insights that enhance business growth and operational efficiency. Expertise in data visualization, customer feedback analysis, and business intelligence utilizing tools such as Power BI, SQL, and Salesforce. Strong communicator with a focus on process automation and performance tracking in sectors including education, aviation, e-commerce, and banking. Committed to using data to inform strategic decisions and foster continuous improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Data Analyst (Training Customer Feedback Coordinator)

Airbus
Delhi
07.2023 - Current
  • Collated and distributed Training Customer Feedback (TCF) data for Flight, Maintenance & Structure, Cabin Training, and Dry FFS sessions.
  • Monitored TCF results and provided comprehensive reports to stakeholders, including central and global TCF ambassadors.
  • Participated in follow-up action plans at central, domain, and regional levels.
  • Maintained and updated dashboards in Qualtrics for TCF and Salesforce for tracking action plans.
  • Analyzed large datasets to identify trends, patterns, and correlations for business insights.
  • Implemented TCF in Qualtrics for new training centers and upcoming programs.
  • Customized TCF questionnaires and dashboards according to stakeholder requirements.
  • Created new Qualtrics surveys to collect customer feedback aligned with business needs.

Data Analyst (Power BI Developer)

EXTRAMARKS EDUCATION
Jaipur
05.2021 - 05.2023
  • Executed data collection, management, analysis, and reporting tasks effectively.
  • Published dashboards and reports for external customers to enhance accessibility.
  • Utilized DAX queries for in-depth data analysis, including time intelligence functions.
  • Conducted data mining and analysis from diverse sources and systems.
  • Compiled daily, weekly, and monthly reports for clients and operations teams.
  • Applied intermediate-level Excel skills including conditional formatting and pivot tables.
  • Employed advanced formulas such as VLOOKUPs and HLOOKUPs for data manipulation.

DART (Customer Service)

AMAZON
Indore
09.2020 - 04.2021
  • Managed customer concerns to maintain positive relationships.
  • Interacted with customers to resolve problems and recommend services.
  • Responded professionally to customer inquiries.
  • Assisted German clients, and maintained good rapport using their native language.
  • Updated and maintained databases with current information.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Assistant Manager

ICICI BANK
Indore
11.2019 - 08.2020
  • Developed and enforced strategies to effectively address customer needs.
  • Enhanced merchandising and promotional tactics to improve sales outcomes.
  • Assisted customers in maintaining portfolios to optimize investment performance.
  • Created reports on sales trends, inventory levels, and financial data.
  • Coordinated interdepartmental efforts to ensure seamless operational flow.

Education

MBA - Finance & Marketing

Oriental College of Management
Bhopal, MP
01-2019

B.Com - Accounts

Radha Krishna Girls College
Agra, UP
01-2017

Skills

  • Data visualization and dashboard development
  • Advanced Excel and DAX
  • Power Query and ETL
  • SQL Server and MySQL
  • Microsoft Office Suite
  • Power BI tools
  • Qlik Sense analytics
  • Salesforce management

Certification

  • Data exploration in Power BI and SQL - NIIT Pune
  • Certified in Power BI – 365 Data Science
  • Certified in data visualization with Power BI – Great Learning
  • Certified in Excel – Great Learning

Timeline

Data Analyst (Training Customer Feedback Coordinator)

Airbus
07.2023 - Current

Data Analyst (Power BI Developer)

EXTRAMARKS EDUCATION
05.2021 - 05.2023

DART (Customer Service)

AMAZON
09.2020 - 04.2021

Assistant Manager

ICICI BANK
11.2019 - 08.2020

MBA - Finance & Marketing

Oriental College of Management

B.Com - Accounts

Radha Krishna Girls College

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Prachi Sharma