Prachiti Parab

• Troubleshot and maintained all networking devices and infrastructure across enterprise including switches.
• Designed and implemented networks in collaboration with project engineers.
• Upgraded and expanded network systems and components.
• Configured and installed routers and switches.
• Supported on new network build or extension of server, Storage device such as Netapp 700,800AS.
• Documented all server and network problems and other unusual events in detail.
• Worked on monitoring and configuration tools such as IPAM, DNS, ADAM, CA Spectrum, ACS tools, S4 Hana,
• Configured and ,implemented Nexus switchesModel: 5K (5672UP, 56128P) on Arista7K(7010,7004,7008,7016) switches and FEX switches 2K
• Successfully migrated End of Life of Arista switched Model:7048 -T management Arista switches to 7010-48T
• IOS Up gradation in Nexus and Arista switches.
• Responsible for migrating switches from Classical Ethernet to fabric path.
• Working knowledge of Routing (EIGRP, OSPF, BGP) and Switching (Nexus, VLANs, Port-channel, VPC) – Cisco environment.
• Configured Digi console CM 48 switch successfully.
• Responsible to communicate with clients on day to day basis,discussing the issue and providing solution on each design.

• Support the transition of Telstra product and services to Telstra NBN ready product /services according to agreed timeframes and operational metrics.

• Configured, tested and maintained LAN/WAN components and connection.
• Migrated services from copper to fibre as per customer requirement.
• Responsible for preparation pre- Config and post- configs of router as per technology, performing IP detailing task, PE port building.
• Booking up a smart ticket with Project manager ticketing tool like Snow,Remedy.
• Responsible for preparing final configurations and uploading in Router.
• Coordinating with Team leader and manage the team and work pressure whenever required.
• Training to newly joined team members subordinates.
• Troubleshooting in BGP, OSPF, Routing policy, MPLS, L2 infrastructure for the given location.
• Worked flexible hours; night, weekend, and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

• Troubleshooted for the Severity1, Severity 2, Non-service affecting cases of UK customers through trouble ticket
• Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers.
• Supporting onsite UK field engineers for configurations of routers, testing etc.
• Worked on telnet relay, Putty, Remedy and necessary tools of Vodafone.
• Worked on all kinds of products of Vodafone such as Ethernet, VPN, DSL, ILL etc. circuits.
• Identified issues, analyzed information and provided solutions to problems.
• Worked with customers to understand needs and provide excellent service.
• Made customers aware of current and planned maintenance downtime through mail or call related to network.
• Carried out day-day-day duties accurately and efficiently.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Solving trouble ticket on basis of alarms generated in Monolith.
• Handled 10 to 15 calls per hr to address customer inquiries and concerns.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Solving trouble ticket on basis of alarms generated in Monolith.
• Acknowledgement of alarms and mentioning respective reasons.
• Coordinate with last mile team in case of interrupted network connectivity.
• Providing RFO to customer for network outage.
• Responsible for handling, troubleshooting Customer complaints. Handling 10-20 cases on day-to-day basis.
• Timely internal escalations for faster resolutions.
• Troubleshooting network related issue WAN on call and providing resolution in no time.