Pradeep Anbalagan

First-Level Support Provide support for hardware, software, and network-related issues via phone, email, and in-person.
Diagnose and resolve technical problems related to operating systems, applications, and network connectivity.
Assist with installation, configuration, and troubleshooting of computer systems, printers, and peripherals.
User Assistance Respond to user inquiries, guide them through problem-solving processes, and provide technical advice.
Maintain high levels of customer service by addressing user needs promptly.
Educate users on software applications, IT policies, and best practices.
Issue Tracking and Documentation: Record, track, and document helpdesk requests using ticketing systems.
Prioritize and manage multiple open cases, ensuring timely resolution.
Create and maintain documentation for common troubleshooting steps and solutions.
Update technical support knowledge base to enhance team efficiency.
System Maintenance Perform routine maintenance on computer systems, including software updates, patches, and virus protection.
Ensure all IT equipment is operational and properly maintained.
Monitor system performance and address potential issues.
Conduct preventive maintenance to reduce future problems.
IT Asset Management Manage and track IT assets, ensuring proper inventory levels and updating asset management systems.
Assist in the procurement and deployment of new hardware and software.
Network Support Provide support for network-related issues, including Wi-Fi setup, network connectivity, and network security.
Assist in the setup and maintenance of user accounts, email systems, and access permissions.
Training and Knowledge Sharing Conduct training sessions for new users on IT systems and software applications.
Stay current with emerging technology trends to provide up-to-date support.
Develop and maintain a knowledge base for faster issue resolution.
Security and Compliance: Adhere to IT security policies and protocols to ensure data protection and compliance.
Assist in the implementation of security measures and respond to security incidents.
Escalation and Collaboration Escalate unresolved issues to higher-level support or specialized teams when necessary.
Work with other IT staff to resolve complex issues and implement solutions.
Participate in team meetings to contribute to IT strategies and initiatives.
Additional Responsibilities
• Respond to customer inquiries and resolve complaints to enhance satisfaction.
• Install and configure operating systems, software, and hardware.
• Remove malware and other security threats from systems.
• Generate performance reports and analyze trends for optimization.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.

First-Level Support Provide support for hardware, software, and network-related issues via phone, email, and in-person. Diagnose and resolve technical problems related to operating systems, applications, and network connectivity. Assist with installation, configuration, and troubleshooting of computer systems, printers, and peripherals.
User Assistance Respond to user inquiries, guide them through problem-solving processes, and provide technical advice. Maintain high levels of customer service by addressing user needs promptly. Educate users on software applications, IT policies, and best practices.
Issue Tracking and Documentation Record, track, and document helpdesk requests using ticketing systems. Prioritize and manage multiple open cases, ensuring timely resolution. Create and maintain documentation for common troubleshooting steps and solutions. Update technical support knowledge base to enhance team efficiency.
System Maintenance Perform routine maintenance on computer systems, including software updates, patches, and virus protection. Ensure all IT equipment is operational and properly maintained. Monitor system performance and address potential issues. Conduct preventive maintenance to reduce future problems.
IT Asset Management Manage and track IT assets, ensuring proper inventory levels and updating asset management systems. Assist in the procurement and deployment of new hardware and software.
Network Support Provide support for network-related issues, including Wi-Fi setup, network connectivity, and network security. Assist in the setup and maintenance of user accounts, email systems, and access permissions.
Training and Knowledge Sharing Conduct training sessions for new users on IT systems and software applications. Stay current with emerging technology trends to provide up-to-date support. Develop and maintain a knowledge base for faster issue resolution.
Security and Compliance Adhere to IT security policies and protocols to ensure data protection and compliance. Assist in the implementation of security measures and respond to security incidents.
Escalation and Collaboration Escalate unresolved issues to higher-level support or specialized teams when necessary. Work with other IT staff to resolve complex issues and implement solutions. Participate in team meetings to contribute to IT strategies and initiatives.
Additional Responsibilities
• Respond to customer inquiries and resolve complaints to enhance satisfaction.
• Install and configure operating systems, software, and hardware.
• Remove malware and other security threats from systems.
• Generate performance reports and analyze trends for optimization.

• Based on the role of Network Engineer I.P.F.R and the specified employer, here are eight resume experience statements:
• Designed and implemented network infrastructure improvements, enhancing system reliability and reducing downtime across multiple locations.
• Conducted thorough network performance monitoring using industry-standard tools, leading to proactive problem resolution and optimized data flow.
• Collaborated with cross-functional teams to troubleshoot complex network issues, fostering improved communication and expedited issue resolution.
• Developed and maintained comprehensive network documentation, ensuring accurate knowledge transfer and compliance with operational standards.
• Led training sessions for junior engineers, sharing best practices and technical knowledge to build team capabilities and enhance performance.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
• Optimized routing protocols to improve data transfer speeds across the organization's network infrastructure.
• Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
• Assisted with implementation and support of network monitoring tools.
• Designed and deployed scalable network infrastructure for increased efficiency and reliability.
• Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
• Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Installed, supported and maintained company hardware and software infrastructure according to best practices.
• Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.

• Supervised work of technologists, technicians and other engineers.
• Established robust test environments that accurately mirrored production systems for accurate results and reliable performance assessments.
• Managed time and test system resources to meet quality objectives and cost estimates.
• Supported successful product launches by rigorously validating feature functionality against detailed requirements specifications.
• Complied with quality and information security policies and procedures.
• Enhanced collaboration between developers and testers by implementing agile methodologies throughout the testing process.
• Contributed to project plans by providing time-scale estimates.
• Trained junior engineers on advanced testing methodologies, fostering a culture of knowledge sharing and skill development.
• Led comprehensive network final testing processes, ensuring adherence to quality standards and enhancing product reliability, Administering & designing LANs, WANs internet/intranet
• Analyzing & developing key component using methodology prescribed Techniques
• Investigating, diagnosing and resolve all network problems
Maintain Prepackaged software application on the Lan
Upgrading and Repairing on Client System, Network and Peripheral equipment
• Handling Final testing area PIM (Passive Intermodulation), VSWR & Scan testing and designed new model Antennas for 4G & 5G variants LTE2600 units
• Configuring and new Installation of latest versions of PIM engines and VSWR engines