Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Pradeep Anchan

Pradeep Anchan

Mangalore

Summary

Efficient and productive Claims Specialist known for swiftly and accurately managing claims processes. Specialize in policy interpretation, negotiation, and settlement strategies which streamline operations and improve turnaround times. Possess strong analytical skills, fraud detection capabilities, and knowledge of insurance regulations. Excel in communication, problem-solving, and organizational skills to effectively handle multiple claims simultaneously while maintaining high satisfaction levels among all parties involved.

Automobile Advisor with background in providing strategic guidance and solutions. Known for strong problem-solving skills, decision-making abilities, and effective communication. Demonstrated history of advising clients on optimizing business processes and improving overall performance. Committed to making a significant impact by helping organizations meet their goals and objectives through insightful advisement.

Overview

11
11
years of professional experience

Work History

Claims Specialist

Acko
Bangalore
08.2022 - Current
  • Developed and implemented strategies for increasing customer satisfaction.
  • Conducted research to identify new market opportunities.
  • Provided direction and guidance to junior associates on complex tasks.

Automotive Service Advisor

Renault Mangalore
Mangalore
06.2020 - 05.2022
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Inspected vehicles for mechanical issues and recommended appropriate repair services.
  • Provided estimates of repair costs to customers and discussed options with them.

Service Advisor

Renault - Pune
Mangalore
09.2018 - 05.2020
  • Resolved customer complaints in an efficient and courteous manner.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Examined records and papers to verify warranty and service contract coverage.

Senior Service Consultant

Royal Enfield
Mangalore
11.2016 - 02.2018
  • Provided technical support to customers and resolved customer service issues.
  • Conducted diagnostic tests on equipment to troubleshoot problems and identify root causes.
  • Developed innovative solutions to improve customer service processes and procedures.
  • Assisted in the ordering of parts required for vehicle repairs.
  • Performed road tests to evaluate performance of repaired vehicles prior to customer delivery.
  • Inspected automotive repairs to match paint and maintain body appearance.
  • Performed diagnostic tests on vehicles to detect issues and root causes.
  • Went for training

Automotive Service Advisor

Toyota
Mangalore
07.2015 - 09.2016
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Adhered to all applicable laws, regulations and standards related to automotive servicing operations.
  • Handled telephone inquiries regarding appointments and work in process.
  • Estimated costs of vehicle repair.

Technician and Service Advisor

Toyota
Bangalore
04.2014 - 05.2015
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Maintained records of repairs, calibrations, and tests performed on equipment.

Education

Diploma - Diploma in Automobile Engineering

Kurunji Venkat Ramana Polytechnic College
Sullia
07-2014

Job Linked Course - Automobile

Vivekananda Polytechnic
Puttur
03-2011

S.S.L.C - High School

Balavikas English Medium School
Mani
03-2009

Skills

  • Complaint Management
  • Relationship Building
  • Process Improvement
  • Computer Skills
  • Decision-Making
  • Customer Relationship Management (CRM)
  • Sales expertise
  • Verbal and Written Communication
  • Customer Service
  • Estimate preparation
  • Claims analysis

Languages

English
Proficient
C2
Hindi
Proficient
C2

Timeline

Claims Specialist

Acko
08.2022 - Current

Automotive Service Advisor

Renault Mangalore
06.2020 - 05.2022

Service Advisor

Renault - Pune
09.2018 - 05.2020

Senior Service Consultant

Royal Enfield
11.2016 - 02.2018

Automotive Service Advisor

Toyota
07.2015 - 09.2016

Technician and Service Advisor

Toyota
04.2014 - 05.2015

Diploma - Diploma in Automobile Engineering

Kurunji Venkat Ramana Polytechnic College

Job Linked Course - Automobile

Vivekananda Polytechnic

S.S.L.C - High School

Balavikas English Medium School
Pradeep Anchan