Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Hi, I’m
PRADEEP ASWAL
Scrum Master
Dehradun
Summary
Overview
12
years of professional experience
4
years of post-secondary education
2
Languages
4
Certificates
Work History
Cyemptive Technologies India Pvt. Ltd.
Scrum Master
11.2021 - Current
Job overview
- Support multiple teams in improving their way of Planning, Deliveries.
- Promote and support Agile/ Scrum as prescribed in Scrum Guide, make sure team adheres to Agile Manifesto, Agile Principles, Scrum Values and Scrum Framework
- Facilitate Scrum Ceremonies (Sprint, Sprint Planning, Backlog Refinement, Daily Scrum, Sprint review and Sprint Retrospective)
- Focus on the progress of the work and measure the work with few metrics and KPI such as Velocity, Burndown Chart, Release Burnup, Cycle time, Cumulative flow diagram, Number of stories committed vs actual defect leakage, bug Reports.
- Sprint progress and Product delivery to US Management team using Agile Project management Tool (Jira, Trello, Gitlabs)
- Assist Product Owners in Product Backlog Management, Roadmaps and ordering of Product Backlog items
- Clear the impediments and blockers the team faces (make them understand which of the communication is important to have outside the team, provide the resources required to rectify the issues)
- Encourage team collaboration for frequent CI and CD for a valuable builds
- Cultivated a culture of continuous improvement, promoted self-organization, and encouraged cross-functional growth
- Organize Agile Games and team Building Games to make team collaboration stronger, understand the dependencies, sprint retrospectives Interesting
Designhill Reliable E Solutions Pvt. Ltd.
Deputy Manager Operations and Scrum Master
01.2019 - 10.2021
Job overview
- Leading the teams and assisting in every impediment or queries regarding process and platform services
- Working regularly with development, testing, marketing and social media team to release the deliverables
- Planning and managing releases starting from release planning, sprint planning, scheduling, facilitating scrums and backlog grooming till project launch
- Continuous meetings with Product owners, Directors to discuss Project details and goal perspectives
- Managing customer relationship with status reporting, feedback tracking and performance review and process improvement
- Maintaining the progress reports, audits though Maestro and providing the required trainings
- Assigning tasks through Zendesk, Zopim and taking performance reports
- Making sure every team member is performing their KRA’s within the timeline and providing all guidance and coaching in meeting their quality scores
Live Technician Dehradun
Tech Team Lead
01.2017 - 05.2019
Job overview
- Balancing the communication with the IT, Sales and Tech Department
- Controlling the attrition level and having one to one conversation with the employees
- Evaluating each and every executive’s performance and quality score
- On the basis of performance conducting individual sessions
- Maintaining the end of the day report wherein mentioning the key to improvement points and RPC data
- Personally taking the case resolution confirmation and take the proper feedback and reseller ratings
- Maintained a high percentage of customer service by monitoring technical calls and support
- Head Office in Noida
Infolites Pvt. Ltd.
Team Lead Operations
01.2015 - 01.2017
Job overview
- Managed customer escalations with ultimately resulted in favourable customer satisfaction ratings
- Coached and trained seasonal and full-time support executives in processing support tickets from customers while maintaining a high-level of customer satisfaction and exceeding department goals during peak call volumes
- Handled escalated issues by utilizing problem solving skills and communication skills to effectively resolve more than 95% of customer inquiries in a timely manner
PcVisor Gurgaon
Senior Solution Engineer (Technical Support, voice process)
01.2014 - 09.2014
Job overview
- Provide through support and problem resolution for customers with complete composure
- Build and maintain successful relationships with service providers, dealers, and consumers
- Assist management with scheduling, service protocols improvements, and quality assurance
- Displayed courtesy and strong interpersonal skills with all customer interactions
- Referred difficult issues to upper management while maintaining positive rapport with customer
Tech IndiaLine Noida
Website Developer Trainee
01.2013 - 01.2014
Job overview
- Reviewing the customers’ orders
- Create and design templates for websites
- Write content for various topics
Education
Uttaranchal Institute Of Technology
B. Tech. from Computer science Engineering
01.2007 - 01.2011
University Overview
GPA: 67.75%
D A V Public School Dehradun
All India Senior Secondary School Examination
University Overview
GPA: 68.6%
D A V Public School Dehradun
Indian Certificate Of Secondary Education Examination
University Overview
GPA: 84.5%
Skills
Microsoft 365 ( Office )
undefinedAreas Of Interest
Areas Of Interest
- Agile Development
- Scrum Master
- Process Management
- Operations Management
Core Qualifications and Certifications
Core Qualifications and Certifications
- Certified SAFe Agilist.
- Scrum Alliance-Certified Scrum Master (CSM) and Advanced- Scrum Master (A-CSM)
- Microsoft Certified: Azure Fundamentals
- Project Manager
- Release and Sprint planning Experience
- Distributed Team and process Management
Certification
Safe Agilist 6.0
Timeline
Safe Agilist 6.0
09-2024
A- CSM
05-2023
Scrum Master
Cyemptive Technologies India Pvt. Ltd.
11.2021 - Current
AZ-900: Microsoft Azure Fundamentals
10-2021
CSM
05-2021
Deputy Manager Operations and Scrum Master
Designhill Reliable E Solutions Pvt. Ltd.
01.2019 - 10.2021
Tech Team Lead
Live Technician Dehradun
01.2017 - 05.2019
Team Lead Operations
Infolites Pvt. Ltd.
01.2015 - 01.2017
Senior Solution Engineer (Technical Support, voice process)
PcVisor Gurgaon
01.2014 - 09.2014
Website Developer Trainee
Tech IndiaLine Noida
01.2013 - 01.2014
Uttaranchal Institute Of Technology
B. Tech. from Computer science Engineering
01.2007 - 01.2011
D A V Public School Dehradun
All India Senior Secondary School Examination
01.2007
D A V Public School Dehradun
Indian Certificate Of Secondary Education Examination
01.2005
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