Pradeep B

Physical Security Operation:

• Monitoring of all threats and unauthorized entries to all restricted areas, investigate and close the case with proper finding and justification as per the SOP Guidelines.
• Monitoring & handling alarms using Lenel & CNL applications.
• Dispatch critical alarms like fire alarms, high temperature alarms, AED alarm, Panic alarms to the respective site DMs within SLA breach.
• Maintaining DVR/ NVR CCTV backups for 45 days and conducting daily camera audit to check the camera clarity and viewing position on daily bases.
• During fire incident, send Service now (SNOW) and Everbridge notification to the respective stakeholders and initiate bridge call to discuss about the fire incident.
• New access badge activation, badge de-activation, temporary badge activation, replace of lost/damage badge for Asia sites.
• Provide required access level to the critical areas with respective AGO's approval to prevent unauthorized entries.
• Handling emergency line 24/7 and provide required assistance to the associates during emergency.

Transport Security Operations:

• 24/7 monitoring travel and transport cab alarms for employee's safety and security reasons through MIS (MoveinSync) application.
• Monitoring female associates cabs that are traveling between 1845hrs to 0600hrs and ensure their safe reach confirmation through IVR.
• Taking manual confirmation from the female associates who are not confirmed their safe reach through IVR and send notification mails to the associates on daily basis.
• Sending Indemnification escalation mails on daily basis to the female associates who are roster and not avail the company transport during silent hours between 1845hrs to 0600hrs.
• Handling offsite events and provide required assistance during the event.
• Pull out the reports through Travel Tracker application and update associate profiles in MIS and Lenel application for inbound or outbound travelers/visitors.

Incident or Crisis Management

• Uses multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact Organization and Business.
• Prepare daily trap and share to the respective stakeholders.
• Initiate Pre-Assessment call and send ServiceNow (SNOW)/ Everbridge message to stakeholders to join the bridge call and discuss about the event/incident. Update the current situation for future course of action and Business Continuity Plans.
• If the Incident/event is closed, send a closures update to stakeholders.
• Responded quickly to emergency situations to assess and deflect issues.

• Maintaining Access Control Server, Biometric Server & Fire Alarm System Application (LENEL ONGUARD).
• Access card Activation, Deactivation & Reactivation.
• Daily active user list generate and send to compliance team.
• Daily comparing and analyzing People Soft Data with all user list with Access control Data.
• Send invalid access events to access group owners.
• Send fire exit door alarm alert to facility security officers, Admins & RMs.
• Providing Biometric access and ODC access to employees with respective ODC Manager's approval.
• Connecting and configuring Fire input to deactivate all the doors during critical situation.
• Updating Patch files in Live, Back Up and Biometric servers.
• Analysis LAAS Proxy employees comparing with Access logs & CCTV footages and provide to forensic CRO (Chief Risk Office) team for further investigation.
• Maintaining DVR/NVR (CCTV) backups for 45 days and conducting daily camera audit to check the camera clarity and viewing position on daily bases.
• Providing CCTV footages to CRO (Chief Risk Office) during investigation.
• Provide facility wise employees head count to the management through Lenel during fire evacuation in the building.
• 24/7 Monitoring PAN India access doors, readers & fire alarm alerts.
• Manage overall crisis response.
• Handle the tactical operations in the crisis response.
• Gathering the information related to the incidents and sharing final incident report to the management.
• Proved required assistance to the employees during in critical situations.
• 24/7 monitoring crisis alerts from third party vendors like International SOS and Mitkat.
• Collecting incident updates from the required sources and sharing the analyze incident reports to the respective stakeholders.