Pradeep Budala

• Managing large teams of over 160 people in set up Staff Augmentation for T&M and Project & Consulting (P&C) models for Captives accounts such as John Deere, GAP and Colruyt Group
• Managed client account with revenue generation of 3-5 Million Euros YOY and added New Business of 2 Million Euros 2020-2023
• Interact with client Project Managers, Delivery Managers & leadership to understand their business need and explore opportunities to grow the account
• Single point of contact for all issues related to resources and performance and responsible for ensuring that Services/Deliverables are delivered as per agreed timelines
• Review expected deliverables as per Statement of Work
• Handle difficult or escalated customer issues with diplomacy and tact ensuring issues are resolved and effectively communicated in timely and professional manner.
• Proactively identify ways to improve customer experience that ensures high customer satisfaction and staff retention
• Co-ordinate with internal Resourcing Team /Talent Acquisition Team/Cross Business Units/Vendors for profiles as per client requirement
• Accounts Receivables: Validation, check inaccuracy / correction, and submission of invoices to client on time and following up on payment
• Maintain hygiene and data accuracy on employee data, time sheets, etc
• Co-ordination on all aspects including PO initiation, candidates joining, communication with client PMO to create client badge, issue laptops and onboarding etc.
• Develop individual training plans for resources with skills required to maximize employee utilization and to deliver superior customer support
• Address if there are any performance/delivery issues that is escalated by client
• Responsible for Performance Management: Goal Setting, Performance Review, Appraisals - Annual Round Table (ART) for the team
• Discuss performance feedback of resources and coaching to achieve optimal execution for each member of support team and with regards to their professional development
• Awarded for Best Managed Account in Indian Business Unit for John Deere client

• Partnered with hiring managers to identify workforce needs and develop customized staffing solutions.
• Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
• Mitigated risk factors in recruitment process by conducting thorough background checks and reference verifications for potential candidates.
• Strategic planning in developing new clients, new strategies and its implementation. Prioritize requirements and ensure optimum utilization of resourcing team, also guide resourcing team on resourcing front
• Decreased employee turnover by 10% through Employee Engagement and HR/Leadership connects
• Developed targeted recruiting plans for hard-to-fill positions, resulting in successful placements within tight deadlines.

• Assist and coordinate medium to large contracts and work activities throughout life cycle of specific project or wider ranging program. Ensuring defined performance, schedule, cost objectives and customer/client needs and requirements are met. Participates in business development activities and manages operational budget.
• Overseeing organization and performance of certain functional areas and activities of principals, advisors and team members. Provides staff management and guidance with understanding and following of established company policies and procedures
• Monitor and ensure service delivery of projects/programs to meet client and company expectations and needs. Create, recommend and implement project/program improvements to meet established objectives
• Engage and maintain communications with customer, management and staff to ensure service is delivered on time and within budget or contractual obligations.
• Act as liaison between operations and other administrative support organizations on financial issues. Participate with senior management in developing new business and/or task order proposals
• As Communications Lead, completely responsible for all aspects of communication tools such as Newsletter, Announcements, preps for Client Visits and Town halls

• Coordination with Client and Account Executives regularly on planned and un-planned staffing needs and ensuring fulfillment of qualified resources on time for projects that CSC has undertaken to client
• Provided staffing solutions at critical times during project execution when need- based requirements sprung up which was totally unplanned during project assessment and review. Manipulated staffing solutions to keep outflow to bare minimum in these circumstances – rotating staffs and reallocating multi-skill employees for execution
• Effective utilization of internal resources on bench when rolled off/ rolling off from existing projects and effectively deploying them to open requisitions. Ensure that resources are ramped up internally/staffed externally in different phases of project as committed.
• Provided necessary impetus to project’s resources both internally and from external resources based on need of project requirement.
• Been onsite on US B1 visa at State Farm Insurance in Bloomington (IL), USA

• Work closely with the Global Account Marketing & Communications Manager to ensure local communications are aligned with the global account goals and messaging.
• Active and fully integrated member of Zurich Account Communications team. Manages all aspects of client visits to CSC India; that includes Presentation preparation and vetting,
• Event management: Interfacing with CSC India Marketing to ensure event has right levels of support from central functions. Interfacing with, and managing participation of other areas / practices of CSC India
• Supports Business Unit-based communications leads in organizing up of events, setting up of web-meetings and conferences, as well as e.g. all hands calls.
• Advises and counsels local (CSC India) delivery management team on use of communications tools and tactics in support of major account communication themes – re-enforcing important messages
• Actively monitors all forms of local employee feedback across all CSC India sites and suggests specific interventions to address any communications issues, as well as provides feedback to onshore communications leads on communications activities
• Pro-actively suggests and prepares stories / announcements for inclusion in account’s on- and off-line communications, working closely with account’s media editor
• Work within network of account communications managers in different countries to share and leverage best practice as well as ensure consistent communications and messaging. Team size: 10

MARKETING COMMUNICATION SERVICES & ACCOUNT MANAGEMENT:

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
• Provide off-shoring creative services for following non-core, vendor-based activities: Interactive/Digital Marketing (Product Launch Packages/Catalogs, Multimedia Presentations, Rich Media Applications, Performance Support Tools), Web Services (Marketing Portals, Intranets, Microsites and Splashes, Web Analytics, Widgets, Articles, Search Engine Optimization) and Direct Marketing (Brochures and Catalogs, Mailers, Newsletters, Logos/Icons/Forms, Sell Sheets, Data Sheets and Posters, Leaflets, and Banners).
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results

AREA OF BUSINESS:

• Creative Communications: Presentation Services, Publishing Services and Design Studio

CLIENT/ACCOUNT MANAGEMENT:

• Handle multiple accounts from top Investment Banks and Consultants across globe. Act as vital link between client and Operations Team. Interact with clients frequently and communicate feedback to Operations Team

TEAM MANAGEMENT:

• Manage a team of 70 people consisting of Shift Leads, Quality Leads, Proofreaders and Quality Control Specialists, Document Specialists. Oversee and coordinate day-to-day operation

NEW BUSINESS:

• Work in tandem with all Sales Representatives and Account Directors to review new business enquiries. Negotiate rates and design pricing structure for sourcing new business. This resulted in incremental revenue of $30,000 every year since 2007

ACHIEVEMENTS:

• Awarded Best Performer for 2007
• Generated phenomenal revenue of over $2,30,000 in 2007-2008 for team through aggressive selling and customer satisfaction. Instrumental in all successful Pilots and Implementations.
• Dealt with Attrition very effectively and brought it down to 3% from 15%.
• Coined Resource Pool concept by providing trained resources to other teams and thereby generated revenue internally

• Promoting concept of banquet sales to corporate houses, MNCs, Embassies to sell available banquet space for Conferences, Conventions and Corporate Meetings in hotel with view to promote Food & Beverage sales
• Forging relationships with high net worth corporate clients and developing Corporate network
• Responsible for achieving budgeted revenue targets. Ensure profitability of banquets
• Responsible for market intelligence on competitor offerings to tailor product concept in line with current customer requirements
• Interaction with guest and corporate clients to obtain feedback on services and to ensure client satisfaction
• Supervise daily banquet operations, with 2 supervisors and 25 staff members reporting
• Coordinate with supporting departments like Housekeeping, Kitchen, Engineering, Front Office and Security Achievement
• Successful operations, developed new clients and increased phenomenal Banquet business
• Also handled high profile events and personalities
• Handled film shoots setup leading to further revenue
• Managed budgets for multiple banquets, ensuring cost-effective allocation of resources
• Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery
• Ensured timely preparation of food and beverage stations, resulting in smooth event execution