Pradeep Budala
Hyderabad, Telangana
Summary
Results‑oriented Leader with 20+ years of experience in Client Engagement, Account Management, Business Operations, Sales, and Project Management across diverse industries. Proven ability to manage complex high‑revenue projects, build high‑performing teams, and exceed client expectations.
Strong background in business transformation solutions for large enterprises, with expertise in Global Capability Centers (GCCs) across Manufacturing, Retail, Automotive, and Pharmaceuticals vertical. Known for integrity, resilience under pressure, and the ability to simplify complex solutions for CXOs and stakeholders.
Been on client site on a Staffing assignment for State Farm Insurance in Bloomington, Illinois, USA.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Client Partner (Assistant Vice President)
Tech Mahindra Limited
10.2024 - Current
- Manage captive accounts with $3M USD revenue in Manufacturing & Pharma.
- Develop strategic growth plans to increase account penetration and secure renewals.
- Identify and qualify new business opportunities within GCCs in Hyderabad.
- Craft compelling proposals and presentations, simplifying complex solutions for CXOs.
- Collaborate with Delivery, Talent Acquisition, and Resource Management teams to ensure successful client projects.
- Act as a trusted advisor, providing strategic guidance to address client challenges.
- Close deals independently, driving profitable growth for the India Sales Business Unit.
Client Engagement Manager/Business Operations Manager
Capgemini Technology Services India Limited
06.2015 - 10.2024
- Managed large teams of 160+ for GCC accounts (John Deere, GAP, Colruyt).Delivered €7M YOY revenue and added €2.5M new business (2020–2023)
- Single point of contact for client leadership, ensuring deliverables met timelines and quality standards
- Proactively identified ways to improve customer experience, ensuring high satisfaction and staff retention
- Coordinated with internal Resource Management and external vendors for staffing requirements.
- Monitored PMOs for accurate invoicing and timely receivables.
- Collaborated with service lines to develop training plans, maximizing employee utilization.
- Awarded Best Managed Account in India Business Unit for John Deere.
Staffing Manager
EIT Solutions India Private Limited
06.2014 - 05.2015
- Partnered with hiring managers to identify workforce needs and develop customized staffing solutions
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires
- Mitigated risk factors in recruitment by conducting thorough background checks and reference verifications
- Developed new client strategies, prioritized requirements, and guided the resourcing team for optimum utilization
- Reduced employee turnover by 10% through employee engagement initiatives and HR/leadership connects
- Designed targeted recruiting plans for hard‑to‑fill positions, achieving successful placements within tight deadlines.
Program Control Lead/ India Communication Lead
DXC Technology
05.2013 - 05.2014
- Coordinated medium to large contracts and programs, ensuring performance, schedule, cost, and client requirements were met
- Managed operational budgets and contributed to business development initiatives
- Oversaw functional areas, providing staff management, guidance, and adherence to company policies
- Monitored project delivery, recommended improvements, and ensured client satisfaction
- Maintained effective communication with customers, management, and staff to deliver services on time and within budget
- Acted as liaison on financial issues and supported senior management in new business proposals
- As Communications Lead, managed newsletters, announcements, client visit preparations, and town halls.
Staffing Manager
DXC Technology
01.2012 - 05.2013
- Coordinated with clients and account executives on planned and unplanned staffing needs, ensuring timely fulfillment of qualified resources
- Delivered critical staffing solutions during project execution by rotating staff and reallocating multi‑skilled employees to minimize outflow
- Optimized bench utilization by redeploying rolled‑off resources to open requisitions; managed internal ramp‑ups and external staffing as required
- Provided strategic support to project resources, aligning internal and external talent with project demands
- Onsite assignment at State Farm Insurance, Bloomington, IL (US B1 visa).
India Marketing Communications Manager
DXC Technology
01.2011 - 12.2011
- Partnered with Global Account Marketing & Communications Manager to align local communications with global goals
- Active member of Zurich Account Communications team; managed client visits, including presentation preparation and vetting
- Led event management, coordinating with CSC India Marketing and cross‑practice participation
- Supported BU communications leads in organizing events, web‑meetings, conferences, and all‑hands calls
- Advised delivery management on communication tools and tactics to reinforce major account themes
- Monitored employee feedback across CSC India sites; recommended interventions and shared insights with global leads
- Created stories and announcements for online/offline communications in collaboration with media editors
- Collaborated with international communications managers to share best practices and ensure consistent messaging.
- Directed a 10‑member communications team.
Project Manager
Genpact India
04.2010 - 12.2010
- Area of work: Marketing Communication Services & Account Management:
- Successfully managed multiple projects simultaneously, prioritizing tasks by urgency, resources, and organizational goals
- Delivered off‑shoring creative services across digital marketing, web services (portals, SEO, analytics), and direct marketing (brochures, newsletters, catalogs, multimedia presentations)
- Built strong stakeholder relationships through regular communication, fostering trust and confidence in delivery
- Developed comprehensive project plans with clear timelines, milestones, and budgets, ensuring timely, high‑quality results.
Client Manager
RR Donnelley Global Process Outsourcing
12.2005 - 03.2010
- Led Creative Communications services including presentations, publishing, and design studio deliverables.
- Managed multiple global investment bank and consulting accounts; acted as key liaison between clients and operations
- Directed a 70‑member team (shift leads, quality specialists, proofreaders, document specialists) overseeing daily operations.
- Partnered with sales and account directors to review new business, negotiate rates, and design pricing structures, generating $30K incremental revenue annually since 2007.
Achieved Best Performer Award (2007) and delivered $230K revenue (2007–2008) through aggressive selling and client satisfaction - Reduced attrition from 15% to 3% by implementing innovative engagement strategies
- Introduced Resource Pool concept, training and reallocating staff to other teams, generating additional internal revenue.
Solar Marketing Consultant
SCA Green Technologies
04.2003 - 10.2005
Manager Sales
Max New York Life Insurance Co. Ltd.
04.2001 - 09.2002
Business Manager
Allsoft Global Resourcing
09.2000 - 04.2001
Banquet Sales Manager
Taj Group Of Hotels/ Holiday Inn Krishna
11.1995 - 08.2000
Medical Representative
American Remedies Limited
03.1994 - 10.1995
Education
Bachelor of Commerce -
Badruka College of Commerce & Arts
Hyderabad, IndiaSkills
- Client Engagement & Account Management
- Stakeholder & CXO Relationship Building
- Business Transformation Solutions
- Global Capability Centers (GCC) Expansion in Pune and Hyderabad, India
- Revenue Growth & New Business Development
- Budgeting, Forecasting & P&L Management
- Executive Presentations & Communication
- Project & Operations Management
- Conflict Resolution & Negotiation
- Staffing / Resource Management
- Vendor & Supplier Management
Certification
- Engagement Manager - Level 1 Certified
- SAFe 5 Agilist Exam (5.1)
Timeline
Client Partner (Assistant Vice President)
Tech Mahindra Limited
10.2024 - Current
Client Engagement Manager/Business Operations Manager
Capgemini Technology Services India Limited
06.2015 - 10.2024
Staffing Manager
EIT Solutions India Private Limited
06.2014 - 05.2015
Program Control Lead/ India Communication Lead
DXC Technology
05.2013 - 05.2014
Staffing Manager
DXC Technology
01.2012 - 05.2013
India Marketing Communications Manager
DXC Technology
01.2011 - 12.2011
Project Manager
Genpact India
04.2010 - 12.2010
Client Manager
RR Donnelley Global Process Outsourcing
12.2005 - 03.2010
Solar Marketing Consultant
SCA Green Technologies
04.2003 - 10.2005
Manager Sales
Max New York Life Insurance Co. Ltd.
04.2001 - 09.2002
Business Manager
Allsoft Global Resourcing
09.2000 - 04.2001
Banquet Sales Manager
Taj Group Of Hotels/ Holiday Inn Krishna
11.1995 - 08.2000
Medical Representative
American Remedies Limited
03.1994 - 10.1995
Bachelor of Commerce -
Badruka College of Commerce & Arts