Pradeep C
Bangalore
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
5
5
years of professional experience
Work History
Team Lead ITSM
Eagleview Solutions Pvt Ltd
Bengaluru
10.2019 - Current
- Troubleshooting issues on Windows and Mac platforms Onsite and remotely
- Incident/Request/Change Management via Freshservice ticketing tool
- Onboarding/Offboarding, OKTA administration
- Application Auditing & administration(Adobe, Zoom, Miro, Jira, GitHub, Thycotic).
- Active Directory admin activities like Application access, Security group access.
- DL/shared mailbox creation and Management, Printer Management, OU cleanup, License checking on Windows Server 2019
- Mailbox configuration & management via Exchange server & O365 admin portal
- Patch Management through MDM tools like Intune, Manage Engine Worked on Automation tools like Automation Anywhere, Power Automate Co-ordinated with Cybersecurity team on compliance related activities like
- Removing Log4j from vulnerable machines, Onboarding devices onto defender.
- Installing MDM profiles on end points, Patching Critical/Important/Moderate/Low priority patches onto devices on regular basis
- Windows Defender Administration and Management Providing support on Network and other VPN related issues
- Effectively following up with vendors on device hardware issues and Claiming in-Warranty devices under Insurance
- Auditing Assets over Freshservice tools
- Documenting recurring issues and provide KB article to help users Participated in team projects, demonstrating ability to work collaboratively and effectively.
IT Support Engineer
HCl Technologies
02.2019 - 09.2019
- Providing first level of support to users in regards with technical queries
- Active directory user management
- Troubleshooting issues on Windows and Mac platforms
- Addressing user tickets using BMC Remedy tool
- Setting up Shared Drive Access to user
- Installing and Configuring of Network Printers
- Decent Knowledge on windows server
- Decent knowledge on ADS, DHCP & Hyper - V
- Installing and Configuring IP phones
- Managing IT assets using Spiceworks tool
- Report generation and update to management
- Properly escalate unresolved queries to next level of support
- Used ticketing systems to manage and process support actions and requests
- Managed high levels of call flow and responded to technical support needs.
Education
B.Tech
Ekalavya Institute of Technology
Chamarajnagar06-2014
Skills
- Windows and Mac OS Support
- Windows Server(2012,2016,2019)
- Active Directory Administration
- O365 Administration
- Exchange Administration
- SCCM - Patch Management
- Mobile Device Management (Manage Engine, Jamf, Intune)
- DHCP, DNS
- ITIL - Incident/Change/Process Management
- Compliance and Antivirus Management: MS Defender
- Powershell
Accomplishments
- Awarded with Above & Beyond award from the org for working around the clock to prepare 150 laptops with domain adding & profile setup during peak covid situation to send laptops for wfh employees who were desktop users.
- Awarded with Above & Beyond when Org was under cyber attack in mid 2022, worked and installed new antivirus called Sentinel one for more than 1000+ macs and windows devices.
Timeline
Team Lead ITSM
Eagleview Solutions Pvt Ltd
10.2019 - Current
IT Support Engineer
HCl Technologies
02.2019 - 09.2019
B.Tech
Ekalavya Institute of Technology
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