Pradeep Chougule
Mumbai
Summary
A highly competent service professional with a proven track record. Seeking a challenging position to contribute towards the success and growth of the organization.
Results-driven professional with over 12 years of work experience Investment Banking and Financial Sector
Overview
14
14
years of professional experience
Work History
Senior Associate
Collateral Management (REPO) | BNP Paribas India Solutions
Mumbai
2022.06 - Current
- Communicated with client daily through calls/e-mails to discuss the status of the margin calls generated on day-to-day basis to manage exposure
- Provided KPI information to management/client which involved technical analysis
- Performed portfolio reconciliation in delivering day-to-day report between client vs
- Counterparties on TRIOPTIMA/TRIRESOLVE to ensure completeness and accuracy of trade bookings daily to resolve the disputes
- Liaise with external clients and counterparties for break resolutions through detailed investigation of the break in eclectic manner
- Liaise with traders and sales team on price breaks to resolve disputes
- Reduced false breaks created on Tri optima platform
- Escalated issues to designated parties to agree on the timescales
- Conducting daily call with the team to discuss and resolve ongoing issues and highlighting any escalation to higher management
- Working with internal team to automate the recon process through macro by providing the necessary exposure information for the process to flow smoothly.
Senior Associate - Trading & Portfolio Control (Amend & Cancels)
BNP Paribas India Solutions
Mumbai
2022.06 - Current
- Oversee trade life cycle, allocations, communicating with traders/marketers on email/chat to get the query/issue resolved in terms of allocations
- Extracting different reports and working on them on daily basis
- Perform operational checks and controls for multiple financial products - Foreign currency, Interest Risk Deposits, Interest Rate Swaps, Derivatives, Forwards, Options, Bonds, Rates & Rep's
- Responsible and accountable for making sure proper hygiene check is maintained and no suspicious/manipulative activity is undertaken by the traders/marketers while booking B2B trades for their respective clients
- Chase and co-ordinate with respective stakeholders for closure of dummy deals (technical code deals created to ascertain client risk while client is being on-boarded) within their stipulated timeline
- Close involvement in analyzing the current processes & then researching and coming up with new solutions for both Operational and IT process enhancements
- Liaise with IT team on regular basis for automation of manual processes.
Team Leader - Retentions Outbound/Inbound - Vodafone Australia
Tech Mahindra Business Services
2017.04 - 2022.05
- Performance management for the team assigned and for the department
- Maintaining SOP's and service levels for the dept
- Reporting and delivering performance appraisal to the management
- Effectively interacting with team members with diverse backgrounds/temperaments, maintaining open lines of communication with team members and consistently scrutinizing team to proactively identify potential problems and guiding them to ensure appropriate resolution
- Helping peer managers in their day-to-day activities to better meet site goals
- Executed Quality Checks on numbers auctioned for monitors.
Senior Executive/Relief Team Leader/Reporting Analyst
Tata Consultancy Services (Process - Telstra)
2015.06 - 2017.01
- Handling customers in getting their broadband service-connected end to end
- Lead the team and other colleagues in solving critical customer queries and managing escalations to enhance the customer experience
- Planning meets with the team to improve the quality of service and NPS
- Coordination with other Team leaders/Quality leaders to discuss the ongoing issues and to find solutions to overcome the same
- Setting appropriate Conducted effective training programs for better customer experience
- Generated various reports to keep the management aware of previous day business and forecasting the workload coming for the current day
- Delivered presentations to management and clients to keep them updated with daily business activities
- Created SOD and EOD reports
- Maintained MTD data and analyses the data before publishing the reports.
Senior Executive/Relief Team Leader/Reporting Analyst
Serco (Teleperformance)
2010.12 - 2015.05
- Handling employee escalations for the group on behalf of Team Manager
- Coaching and feedback for the advisors assigned
- Graduate employees to move them to the production floor as per requirements
- Helping managers (New Hires) to gain product knowledge through calibrations
- Maintaining record retention, SOP's, and service levels for the dept
- Managing System issues and escalating access related approvals
- Developing team members through effective training/support
- Coaching transition and floor teams on their performance on a regular basis, to enhance their scores
- Reporting and delivering performance appraisals to the management
- Setting appropriate service level targets and motivating the team to perform at their best to achieve/surpass the targets
- Utilizing/promoting company recognition programs and counseling the team on direct correlation between recognition and retention.
Education
Graduated in the field of Commerce -
University of Mumbai
04.2010
Pursuing MBA -
Pune Vidyapeeth
PuneSkills
- Premiere Customer & Service Management
- Sales Support
- Risk Management
- Personnel Management
- Performance Review
- Team Management
- Ability to Work under Pressure
- Deliver within Deadlines
- Innovative Thinking
- Negotiation & Influencing Skills
- Power & Politics Techniques
- Problem-Solving Skills
- Motivation
- Relationship Management
- Training
- Organizational Dynamics
- Communication
- Leadership
Personal Information
- Date of Birth: 07/16/1988
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Timeline
Senior Associate
Collateral Management (REPO) | BNP Paribas India Solutions
2022.06 - Current
Senior Associate - Trading & Portfolio Control (Amend & Cancels)
BNP Paribas India Solutions
2022.06 - Current
Team Leader - Retentions Outbound/Inbound - Vodafone Australia
Tech Mahindra Business Services
2017.04 - 2022.05
Senior Executive/Relief Team Leader/Reporting Analyst
Tata Consultancy Services (Process - Telstra)
2015.06 - 2017.01
Senior Executive/Relief Team Leader/Reporting Analyst
Serco (Teleperformance)
2010.12 - 2015.05
Graduated in the field of Commerce -
University of Mumbai
Pursuing MBA -
Pune Vidyapeeth
Similar Profiles
Jay VariaJay Varia
Associate at BNP Paribas India Solutions Private Limited, IndiaAssociate at BNP Paribas India Solutions Private Limited, India
Rakesh MoryeRakesh Morye
Assistant Manager Lead Operations at BNP PARIBAS INDIA SOLUTIONSAssistant Manager Lead Operations at BNP PARIBAS INDIA SOLUTIONS
Manoj ChavanManoj Chavan
Assistant Manager at BNP Paribas India Solutions Pvt LtdAssistant Manager at BNP Paribas India Solutions Pvt Ltd