Pradeep Chougule
Mumbai
Summary
A highly competent service professional with a proven track record. Seeking a challenging position to contribute towards the success and growth of the organization. Results-driven professional with over 12 years of work experience Investment Banking and Financial Sector.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Team Leader -
Tech Mahindra Business Services
05.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Senior Associate - Collateral Management (REPO)
Collateral Management (REPO)
06.2022 - 04.2024
- Communicated with client daily through calls/e-mails to discuss the status of the margin calls generated on day-to-day basis to manage exposure
- Provided KPI information to management/client which involved technical analysis
- Performed portfolio reconciliation in delivering day-to-day report between client vs
- Counterparties on TRIOPTIMA/TRIRESOLVE to ensure completeness and accuracy of trade bookings daily to resolve the disputes
- Liaise with external clients and counterparties for break resolutions through detailed investigation of the break in eclectic manner
- Liaise with traders and sales team on price breaks to resolve disputes
- Reduced false breaks created on Tri optima platform
- Escalated issues to designated parties to agree on the timescales
- Conducting daily call with the team to discuss and resolve ongoing issues and highlighting any escalation to higher management
- Working with internal team to automate the recon process through macro by providing the necessary exposure information for the process to flow smoothly.
Senior Associate - Trading & Portfolio Control
BNP Paribas India Solutions
06.2022 - 04.2024
- Oversee trade life cycle, allocations, communicating with traders/marketers on email/chat to get the query/issue resolved in terms of allocations
- Extracting different reports and working on them on daily basis
- Perform operational checks and controls for multiple financial products - Foreign currency, Interest Risk Deposits, Interest Rate Swaps, Derivatives, Forwards, Options, Bonds, Rates & Repo's
- Responsible and accountable for making sure proper hygiene check is maintained and no suspicious/manipulative activity is undertaken by the traders/marketers while booking B2B trades for their respective clients
- Chase and co-ordinate with respective stakeholders for closure of dummy deals (technical code deals created to ascertain client risk while client is being on-boarded) within their stipulated timeline
- Close involvement in analysing the current processes & then researching and coming up with new solutions for both Operational and IT process enhancements
- Liaise with IT team on regular basis for automation of manual processes.
Team Leader - Retentions Outbound/Inbound
Tech Mahindra Business Services
04.2017 - 05.2022
- Performance management for the team assigned and for the department
- Maintaining SOP's and service levels for the dept
- Reporting and delivering performance appraisal to the management
- Effectively interacting with team members with diverse backgrounds/temperaments, maintaining open lines of communication with team members and consistently scrutinizing team to proactively identify potential problems and guiding them to ensure appropriate resolution
- Helping peer managers in their day-to-day activities to better meet site goals
- Executed Quality Checks on numbers auctioned for monitors.
Senior Executive/Relief Team Leader/Reporting Anal
Tata Consultancy Services (Process - Telstra)
06.2015 - 01.2017
- Handling customers in getting their broadband service-connected end to end
- Lead the team and other colleagues in solving critical customer queries and managing escalations to enhance the customer experience
- Planning meets with the team to improve the quality of service and NPS
- Coordination with other Team leaders/Quality leaders to discuss the ongoing issues and to find solutions to overcome the same
- Setting appropriate Conducted effective training programs for better customer experience
- Generated various reports to keep the management aware of previous day business and forecasting the workload coming for the current day
- Delivered presentations to management and clients to keep them updated with daily business activities
- Created SOD and EOD reports
- Maintained MTD data and analysed the data before publishing the reports.
Senior Executive/Relief Team Leader/Reporting Analyst
Serco (Teleperformance)
12.2010 - 05.2015
- Handling employee escalations for the group on behalf of Team Manager
- Coaching and feedback for the advisors assigned
- Graduate employees to move them to the production floor as per requirements
- Helping managers (New Hires) to gain product knowledge through calibrations
- Maintaining record retention, SOP's, and service levels for the dept
- Managing System issues and escalating access related approvals
- Developing team members through effective training/support
- Coaching transition and floor teams on their performance on a regular basis, to enhance their scores
- Reporting and delivering performance appraisals to the management
- Setting appropriate service level targets and motivating the team to perform at their best to achieve/surpass the targets
- Utilizing/promoting company recognition programs and counselling the team on direct correlation between recognition and retention.
Education
MBA - Finance
D Y Patil University
Pune 03-2025
Bachelor's of Commerce
University of Mumbai
Mumbai04-2010
Skills
- Project planning
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Team Management
- Flexible and Adaptable
- Employee training
- Work planning
- Supervision and leadership
- Mentoring
- Documentation and reporting
- People management
- Client service
- Client support
- Onboarding and orientation
Personal Information
- Date of Birth: 07/16/1988
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Team Leader -
Tech Mahindra Business Services
05.2024 - Current
Senior Associate - Collateral Management (REPO)
Collateral Management (REPO)
06.2022 - 04.2024
Senior Associate - Trading & Portfolio Control
BNP Paribas India Solutions
06.2022 - 04.2024
Team Leader - Retentions Outbound/Inbound
Tech Mahindra Business Services
04.2017 - 05.2022
Senior Executive/Relief Team Leader/Reporting Anal
Tata Consultancy Services (Process - Telstra)
06.2015 - 01.2017
Senior Executive/Relief Team Leader/Reporting Analyst
Serco (Teleperformance)
12.2010 - 05.2015
MBA - Finance
D Y Patil University
Bachelor's of Commerce
University of Mumbai
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