PRADEEP DEOKAR
Summary
MCA with 15+ Years of experience in application development, application owner (Business analyst), Production Support on Banking & Supply Chain Domain.
Overview
15
15
years of professional experience
2
2
Master Degree
2
2
Certificates
Work History
Senior Manager
HDFC BANK
07.2021 - Current
- In IT team for the Retail application, I am responsible for around 15 applications production support providing technical support for Oracle production cycle jobs, developing relations with the business community, assigning and adjusting monitor shifts; providing additional support to existing production support procedures
- Providing status reports; collaborating with management in improving and customizing reports; resolving issues, and allocating resources to solve problems - Starting the DevOps culture including Continuous Integration & Delivery, bringing the automated infrastructure tools to existing teams and setting guidelines and standards to promote the new software conventions - Providing the framework for collaboration of multiple in-house and vendor development teams
- Performing walkthrough and inspection of standard operating procedures.
Digital Platform Architect
Ingram Micro India SSC Private Limited
01.2018 - 07.2021
- A Solutions Architect in IT Delivery team for the whole European group, I am responsible for delivering architecture guidelines for web and digital deliveries, designing new and innovative solutions to challenges in company and provide support and results in following areas: - Leading a transformation of current On-Premise services to cloud including the infrastructure and networking design, selection of Platform-as-a-Service offerings, providing integration to Software-as-a-Service offerings - Starting the DevOps culture including Continuous Integration & Delivery, bringing the automated infrastructure tools to existing teams and setting guidelines and standards to promote the new software conventions - Providing the framework for collaboration of multiple in-house and vendor development teams.
Senior Software Engineer
Ingram Micro India SSC Private Limited
03.2013 - 12.2017
- Works with Change Management/ Release Managers on the evaluation of change events
- Lead for release management of software deployments
- Executes or drives the team to execute deployment scripts and post deployment testing\monitoring
- Provide escalated ticket/incident management for LCT supported applications as well as will participate in defect management, issue tracking/trending
- Perform ongoing team review, objective setting and performance management
- Drive continuous improvement, delivering initiatives to improve performance, processes and controls to support applications
- Performance and capacity monitoring for local applications, provide proper remediation plan to address performance and capacity issues
- Assists manager in resolving high level conflicts or program issues by making decisions or negotiating with affected senior management
- Define, plan, coordinate and obtain information requirements to support and launch new products and software releases
- Coordinate with multiple resources efficiently and effectively throughout the development lifecycle so as to ensure that the projects are completed on time, meet requirements, are implemented accurately and the full impact is understood by the business owner
- Interface with internal business users as well as various IT development groups so the needs can be clearly understood, expectations managed and change initiated
- Act as the point of contact between the business units and IT
- Perform analysis for business applications
- Develop and implement plans to suite business plans and objectives
- Analysis of issues reported by clients across the globe, Root cause Analysis, Working in close co-ordination with the Development and Release management team, providing timelines to clients for resolution of the issue
- Create and improve system documentation (Run books, FAQs).
- Participate in on-call rotation for application support of production related issues
- Partner closely with Application Development, Testing team and upstream consumers and other L2 Operate teams
- Attend weekly meeting with client & understand client requirment
- Worked on incident management tool for production incident
- On Critical/high priority incident proactively lead the team with initial investigation & involve responsible team on call
- Always work within SLA to avoid escalations
- Attend internal knowledge transfer session where learned basic concept of tools like (Tibco, Seeburger)
- Code change & review for production defect
- Used Team foundation server for code change
- Understanding the incoming issues and requirements of the costumers
- Work as a L2 Support analyst in delivery of project
- Various large-scale Application user and production support in live environment
- Generation of reports as per business requirements
- Production Support of scheduled batch job processing, inbound and outbound critical datafeeds
- Monitoring scheduled batch jobs failures and investigating the job failure and finding out the root cause of failure
- Preparation of root cause analysis (RCA) document for production issues
- Preparation of PBI for critical issue raised by business
- Preparation of RFC for any change request raised by business and represent that RFC into the CAB meeting also deploy that
- RFC into the release
- Involved into the UAT, SIT & production deployment
- Analyze and troubleshoot existing program code and correct errors if required
- Create and maintain technical and standard operating procedures documents that describe problem resolution, program logic and corrections
- Ensuring standards are to be implemented at all the stages of the module
- Additional activities:
- Prepared and maintaining the Training planner for the team
- Also prepared and maintaining the Annual leave dashboard and Weekly/Weekend support schedule
- To the management
Software Developer
Avi Consultancy Services
01.2008 - 02.2013
- This product is for travel related services (Airline industry, Car, Hotels, Excursions)
- I am involved in planning of scope document, Estimation, domain study and then in to implementation study
- Integration of third party widget
- Software has capabilities like Flight Booking online, hotel bookings, car bookings, Generating Reports entity wise
- Riya API [Flight Widget]
- Successfully implemented their XML based API into the web-based application for online flight book with customer backoffice integration
- Travel boutique API integration [Flight Widget]
- Successfully implemented their XML based API into the web-based application for online flight book with customer backoffice integration where customer can canceled the tickets.
Education
High School Diploma -
Vidya Vikas High School
Vikhroli Mumbai 06.2000 - 03.2002
Bachelor of Science - Computer Science
Batcher of Computer Science
Mumbai 05.2004 - 06.2007
Computer Application
Master of Computer Application
Mumbai 11.2007 - 05.2013
L L B - Law
Batcher in Law
Mumbai 11.2018 - 05.2021
Skills
Big Data Splunk toolundefined
Accomplishments
Partcipited in Hackathon & won 3rd price.Developed CHAT BOT which use to fetch live order status
Intergrated Splunk tool to monitor transacation flow in B2B application
Developed Live dashboard which shows error transaction on screen so that producion support team can take action on time
Certification
Microsoft Azure Fundamental AZ-900
Timeline
Senior Manager
HDFC BANK
07.2021 - Current
Microsoft Azure Fundamental AZ-900
02-2019
L L B - Law
Batcher in Law
11.2018 - 05.2021
Digital Platform Architect
Ingram Micro India SSC Private Limited
01.2018 - 07.2021
Senior Software Engineer
Ingram Micro India SSC Private Limited
03.2013 - 12.2017
Software Developer
Avi Consultancy Services
01.2008 - 02.2013
Computer Application
Master of Computer Application
11.2007 - 05.2013
Bachelor of Science - Computer Science
Batcher of Computer Science
05.2004 - 06.2007
High School Diploma -
Vidya Vikas High School
06.2000 - 03.2002
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